Jewelry Sales Consultant
Job in
San Francisco, San Francisco County, California, 94199, USA
Listing for:
Brilliant Earth
Full Time
position
Listed on 2026-01-24
Job specializations:
-
Sales
Retail Sales, Customer Success Mgr./ CSM
-
Retail
Customer Service Rep, Retail Sales
Salary/Wage Range or Industry Benchmark: 26 USD Hourly
USD
26.00
HOUR
Job Description & How to Apply Below
Jewelry Sales Consultant - San Francisco, CA
Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.
Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our San Francisco, CA showroom.
The targeted budget for this position is $26/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you’ll do:Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.Call customers to confirm showroom appointments and answer any pre-appointment questions.Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.Open and/or close the showroom and waiting area.Use our ERP system to manage your tasks and communicate cross-functionally.Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.What You Have:
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!What We Offer:Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses…
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