Bay Club Associate

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The Operations Associate contributes to the overall operation by assisting in a variety of roles throughout the club. The associate provides the highest level of member service, maintains club cleanliness, and consistently demonstrates a positive and professional attitude. This position enhances knowledge of operations and hospitality and offers career growth potential through experience in all aspects of the club.

• Greet members and guests upon arrival to the Club.
• Check members in by verifying membership.
• Ensure all guests complete Guest Registration Waiver and pay applicable guest fees.
• Book appointments, programs, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and associates to retain guests for repeat business.
• Represent the club professionally through image, dress, communication, and prompt follow‑through and response.
• Provide membership sales team with guest/prospect lead contact information.

• Operate cash register.
• Process payments.
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required.
• Answer and transfer phone calls.

• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register, process payments through cash or credit card handling and/or member account charges.
• Perform café opening and/or closing duties, as required.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• State Food Handler Certification.
• Responsible Beverage Service (RBS) state certification (if serving alcohol).

• Greet members and guests upon arrival to the Pool Area.
• Act as a Host in the designated area or event space.
• Work with the F&B team to offer food and drinks from designated food outlets (act as server, place orders, deliver refreshments, ring in tickets on register, provide support to kitchen, set up and break down event space, clean‑up).
• Offer seating, make members/guests comfortable and provide a tour of pool deck amenities.
• Communicate and book appointments for programs and events.
• Provide information regarding Club programming and facilities updates.
• Assist with maintaining refreshment stations: refill water, stock supplies and keep area clean.
• Provide towels as needed, assist with towel operation.

• Warmly greet each member with a smile.
• Check members and guests in by verifying membership.
• When necessary, audit cars parked in garage.
• Perform any opening and/or closing duties, as required.

• Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas).
• Perform detail cleaning and preventive maintenance such as restocking towel shelves, emptying and wiping down trash cans, disinfecting and cleaning toilets and showers, cleaning vanity mirrors and top lights, vacuuming carpets, mopping floors regularly, and dry‑mopping wet areas.
• Restock vanity supplies and replenish inventory and janitorial products.
• Maintain a clean, safe work environment.
• Assist with laundry functions that include collecting, washing, drying, and folding towels.

• Communicate timely and follow up, as appropriate.
• Active participation in required events, programs, meetings, and trainings.

• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Policies and Regulations – Knowledge of company policies.
• Written…