Retail Stock Associate-Powell

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULL PANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions.

Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview:

The Retail Stock Sales Associate plays a dual role in ensuring smooth store operations and delivering exceptional customer service. This position is responsible for maintaining well-stocked, organized sales floors while assisting customers with their purchases and product inquiries. Working closely with both the stock and sales teams, the associate helps receive and process shipments, replenish merchandise, and ensure the store environment is visually appealing and easy to shop.

This role requires attention to detail, strong organizational skills, and a passion for creating a positive, engaging shopping experience.

An interest in designer toys will make you a competitive candidate for this position. The position reports to & receives functional guidance from the Operations Manager and Store Manager.

What You Will Achieve:

• Receive & Process Shipments – Unload, inspect, and verify incoming merchandise against shipment invoices or packing slips.
• Stock Replenishment – Organize and restock sales floor shelves, display fixtures, and storage areas to ensure product availability.
• Inventory Accuracy – Perform regular inventory counts and report discrepancies to management.
• Back-of-House Organization – Maintain a clean, safe, and organized stockroom that allows efficient product retrieval.
• Product Preparation – Tag, label, or price merchandise before placing on the sales floor.
• Support Sales Floor Team – Assist sales associates by retrieving requested items from the stockroom promptly.
• Loss Prevention Awareness – Follow company policies to minimize shrinkage, report suspicious activity, and safeguard inventory.
• Fixture & Display Setup – Assist with setting up, breaking down, or moving visual displays as directed by management.
• Safety Compliance – Follow proper lifting techniques and safety procedures when handling merchandise or equipment.
• Flexibility in Duties – Support other store functions, including cashiering or sales floor coverage, as business needs require
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information.
• Support company Robo Shop business as needed and follow up with in store Robo Shop employee and Robo Shop business partners as needed.

• Due to the nature of our retail operations, all team members are required to maintain regular weekend and evening availability to meet business and customer service needs. Work schedules may vary week to week and can include weekdays, weekends, evenings, and holidays. Schedule assignments will be communicated in advance in accordance with applicable state and local scheduling laws.

What You Will Need:

• 1+ year of retail customer-facing experience stock experience is a plus.
• Confident and comfortable engaging customers to deliver great customer experience
• Ability to speak or understand multiple languages is a plus
• Must be at least 18 years of age

Physical Requirements:

POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with…