Property Manager

About the Role

This position entails the direct responsibility of the physical operations and administrative property management support for properties listed below. The position will primarily office out of 201 Third Street with visits as needed to 100 Hooper Street. This position reports directly to the Asset Manager.

Minimum of 4 years’ experience in management of office, industrial or commercial retail real estate is required. Achieved or be in the process of certification as a Certified Property Manager (CPM) or Real Property Administrator (RPA), a college degree is highly preferred. Must have experience in preparing and analyzing financial reports, monthly variance reports, operating budgets, CAM reconciliations, accruals and be computer literate.

General Administration:

• Follow and adhere to Corporate Asset Management monthly calendar, delegate and prioritize tasks to ensure deadlines are met.
• Maintain up to date building records including Facility Emergency Plans, Permit Compliance Calendars, Tenant & Vendor contact lists, Building Website, Security Post Orders, Building Policies and Procedures, Permit Compliance Calendar according to Kilroy policies.
• Oversee and supervise on-site Kilroy Realty staff and 3rd party service providers including janitorial, security, landscaping, parking and engineering assigned to the projects.
• Be fully knowledgeable with Docu Sign, Lease Routing and Kilroy signature authority policy. Prepare Docu Sign envelopes and routing packages for vendor and tenant documents.
• Maintain and ensure all electronic records including leases, associated lease documents, legal notices, vendor contracts and correspondence are maintained according to corporate record retention policy.

Property Operations & Maintenance:

• Conduct and attend required property inspections of common areas, vacant spaces and back of the house with Engineering, Janitorial, Security and Parking Team, take detailed notes in Angus and work to complete repairs / improvements in a timely manner and budget for items as necessary.
• Work closely with engineering staff to ensure proper repair and maintenance of building systems, and the proficient completion of building equipment preventative maintenance schedules in and tenant work orders in Angus.
• Actively manage parking operations. Seek ways to improve parking revenue.
• Assist in implementation and compliance of tenant lease obligations, including tenant owned equipment and notices.
• Mentor and train Property Coordinator and/or Assistant Property Manager in coordination of tenant-related events, parties, appreciation gifts, sustainability/recycling program and holiday building décor installation.
• Participate in Tenant/Building improvements via meeting attendance and coordination of parties involved, represent asset management in retail to ensure that Tenant(s) and the KRC construction team administer the work letter and contracts fully. Push completion dates for timely occupancy and revenue recognition.
• Establish a customer-centric working relationship with the tenants. Proactively communicate with tenants and cultivate strong tenant relationships. Maintain liaison through site visits, email, and telephone calls and schedule tenant lunches.
• Meet all new tenants prior to occupancy, manage and coordinate tenant surveys.
• Monitor team performance in Angus to identify recurring trends and ensure work order response and completion times are within specified goals. Ensure proper commentary for services provided are maintained in work order history.
• Act as primary point of contact for all building service providers.
• Manage and oversee vendor performance to ensure compliance and high-quality service.
• Inspect job site after service has been performed to ensure that work was done to specifications.
• Lead monthly property walks or meetings with building’s service providers including janitorial, landscaping, elevator, and security.
• Assist asset management team with collection of bids for projects, recurring services maintenance service and repairs.
• Maintain PO’s tracker to track scope commencement through to completion and invoice processing.