Tenant Services Coordinator

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Job Title

Tenant Services Coordinator

Job Type

Full-time

Date Posted

1/15/2026

Job Description

Summary:

This position is responsible for
1) communication and coordination with tenants, vendors and building staff on site on a wide range of building issues;
2) administrative functions relating to the daily operation of the property; and, administrative and project support to the Property Manager and Assistant Property Manager.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

Completes all work in an accurate, thorough and timely manner demonstrating a sound understanding of area of responsibility.

Customer Service:

• Anticipate and respond to customer needs demonstrating professionalism, courtesy, and sensitivity in all contacts.
• Research and respond to requests for information, service or assistance by telephone or by e-mail promptly and thoroughly within established time frames.
• Develop effective working relationships with customers to establish a point of contact for future requests for information, service or assistance.
• Appropriately respond to customers and refer difficult or emotional customer situations.
• Proactively share information with appropriate parties. Communicate issues clearly, concisely and in a timely manner. Effectively communicate with customers so they know exactly what to expect.
• Meet all deadlines and commitments to others considering customer impact in all actions and decisions.
• Answer telephones professionally and promptly and refer callers appropriately (e.g. answer within 3 rings; ensure appropriate coverage when away from desk, etc.).
• Effectively coordinate with others or work independently to resolve or ensure resolution of issues or problems in a timely manner.

Accounts Payable:

• Receive, track, prepare and/or process purchase orders, work orders, service agreements, and vendor invoices accurately, prior to all invoices being received.
  • Ensure receipt of signed order and billing from vendor prior to invoice being received
  • Match invoices to packing slips
  • Ensure accuracy of invoices
  • Code invoices
  • Input into accounting system
  • Obtain approvals

Accounts Receivable:

• Accurately prepare and input tenant and vendor billings within stipulated time frame on vendor contracts and within five days for tenant billings.
• Process accounts receivable including the timely application of cash and credits on a daily basis in an accurate and timely manner.
• Accurately process late fees and interest charges for all tenants by designated date each month.
• Prepare accurate aged receivables report with thorough and clear collection comments to the General Manager, Property Manager or Assistant Property Manager on designated dates each month.

Building Operations:

• Prepare Tenant Service Requests (TSR’s), prioritize and/or refer within appropriate timeframe based upon the urgency of the order, and input into the tenant service request system accurately and within designated timeframe.
• Follow through within the same day of request for building access, including after hours access. Issue new and lost building access cards according to established procedures.
• Prepare accurate and timely correspondence to tenants and vendors as directed by General Manager, Property Manager or Assistant Property Manager.
• Effectively coordinate relationships with those vendor(s) as designated by General Manager, Property Manager or Assistant Property Manager. Monitor vendor(s) performance to ensure compliance with the specifications/terms of their contract.
• Ensure timely and accurate completion of specific Property Compliance audit recommendations…