Quality Review Analyst Japanese

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

The QA Specialist reviews and assesses the quality of reviews performed by analysts and checks their compliance with client policies. They liaise with support teams and provide feedback on error trends to improve the quality of analysts and projects. They are skilled at reporting findings to leadership in a timely manner and ensure proper documentation, notification, escalation, tracking of quality scores, and follow-up on incidents.

The primary responsibility is to ensure the quality of the project meets contractual requirements.

• Assess the quality of all analysts on the project.
• Complete the required number of quality assurance audits.
• Report identified error trends to management daily.
• Identify gaps in customer policies and provide feedback.
• Calibrate with vendor and Google teams weekly on policy knowledge to ensure consistent quality.