Supervisor of Resource Triage

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Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we’re looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

The Supervisor of Resource Triage is integral to providing leadership and continuity of recovery services operations in a 24x7x365 department and maintaining a high quality of service to ensure all donor potential is maximized. The role is responsible for assisting and providing employee management, including but not limited to recruitment, performance reviews, time and attendance reporting, expenses approval, training, and call schedule support.

This role provides input into policy development, process improvement, and other organizational decisions.

• Daily Oversight of Resource Triage Management:
  Works directly with Organ Referral Department staff and Organ Operations Leadership to ensure timely and appropriate response to organ referrals. This includes adherence of assigned staff to the referral communication pathway to manage all active referrals, including shift/daily follow up to optimize every donation opportunity.
• Provides support, assistance, and resources to DNWest management team.
• Works to ensure optimal staffing at times by serving as an active supervisor, which includes routine frontline shifts and backup support during increased activity levels.
• Ability to act as Resource Triage Coordinator (RTC) maintaining skills necessary to screen for organ donor potential, coordinate referral management, and communicate with the health care team to maintain the option of donation.
• Reviews organ referral activity with staff to identify adherence to organizational expectations for timely support to internal and external customers. Develops action plans with assigned clinicians to address areas of improvement.
• Responsible for triage of new organ referrals, obtains clinical information to determine medical suitability, provides assessment of hemodynamic stability, and initiates communication with attending physician and or hospital staff to maintain stability and potential organ viability.
• Ensures huddles are called on referral processes as determined necessary and reviews to ensure documentation of case planning occurs.
• Works with Organ Operations Department on strategies to meet operational goals.
• Performs appropriate follow‑up with physicians, nurses, and other donor hospital staff regarding DNWest staff concerns raised during onsite situations. Understands hospital and DNWest escalation protocols.
• Collaborates with Organ Operations Leadership to provide clear and consistent DNWest messaging related to the donation process.
• Provides consistent and timely customer service to hospitals, donor families, and other transplant personnel in all potential donor situations. The coordinator must possess knowledge of medical and legal principles of organ donor evaluation, authorization, and donor management. This is necessary in order to effectively communicate with physicians and hospital staff involved with a potential organ donor.
• Identifies potential issues in donation process and creates a collaborative case plan for organ referrals.
• Provides effective feedback to staff during the course of a call day and if appropriate follows up with staff’s manager/supervisor.
• Expected to support organ operations needs during periods of high activity which may include responding to referrals on day, night, weekend, and holiday shifts.
• Expected to assist with daily referral activity coverage for team absences.

• Participates in the development, implementation, and updating of DNWest policies and procedures as they relate to organ referral process and management.
• Tracks and trends performance improvement metrics within the department, and, in conjunction with Organ Referral Operations Leadership, implements…