Mobile Senior Program Assistant

Job Summary

Under the direction of the Director of Programs and Excelsior Community Center Supervisor, the Mobile Senior Services Coordinator Assistant plays a proactive role in assisting active and at-risk seniors in accessing and receiving social services that will enable them to remain independent and well supported at Housing sites designated to this program. This position serves seniors and adults with disabilities living in various housing sites in San Francisco by providing social services, wellness activities, referrals and support.

In addition, applicants must be able to provide direct administrative and operational support. Candidates must be able to assist volunteers that provide activities or paid instructors that provide Zoom or onsite classes. This position is characterized by a high degree of initiative, strong organization, outreach skills, demonstrated follow-up and follow-through skills, and an ability to work with a diverse group of staff, community members, and community partners.

The position also requires proficient computer skills and strong verbal and written communication ability.

Bernal Heights Neighborhood Center (BHNC) is a non-profit community based multi-service agency founded in 1978. Our mission is “…to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods. We promote community action to build a just and equitable community for all. BHNC focuses on the needs of people with low and moderate incomes. We work to accomplish our mission by:

• Developing affordable housing throughout San Francisco;
• Providing linguistically and culturally responsive services to our community’s most vulnerable adults, seniors, youth, and their families;
• Developing leaders; organizing and empowering our tenants, clients, members, and allies to advocate for their needs and for the needs of the community.

BHNC has five key program areas to meet this mission:
Housing Development and Rehabilitation, Senior Programs, Youth Programs, Employment Programs and Community Organizing. We serve a thousand youth, adults and seniors annually from our offices in Bernal Heights and the Excelsior. Our programs raise funds from the public sector, housing development and management, foundations, local businesses and individuals.

• Assist in completing intakes and assessments for incoming participants for the Active Senior Program and completed data entry electronically using the DAAS Get Care system.
• Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources.
• Provide direct short‑term social services such as completing applications, translations, reviewing correspondence, information and referrals for a variety of services and arranging for care and other services needed for participants who attend the senior center.
• Evaluate client needs, follow‑up and document progress notes to ensure quality and effective service delivery for participants.
• Provide administrative support and assistance during programming for activities, field trips, newsletters, translations, etc.
• Provide outreach to frail at‑risk elders and disabled adults with low incomes at the sites to encourage participation.
• Assist with schedules and coordinate meetings with the advisory board and assist in outreach to increase members on the board.
• Assist in the implementation of schedules and duties for instructors whether volunteer or paid.
• Work with property management to resolve or assist clients with needs at the housing sites.
• Maintain comprehensive records on the selection, training and activities of volunteers.
• Provide recommendations for improvements and alterations of the program as needed.
• Respond to public inquiries to provide information on the volunteer programs offered at BHNC.
• Attend all BHNC meetings, events and activities as requested. Participation in meetings including monthly Senior Staff, BHNC Staff, and advisory committee meetings.
• Perform other duties as assigned.

• Two‑year prior experience working with seniors and disabled adults preferred.
• One‑year prior experience…