Rental Assistance Program Manager

Rental Assistance Program Manager

Tenderloin Housing Clinic

• Hire, train, direct, supervise, develop, evaluate, and performance‑manage staff and volunteers in accordance with THC policies and directives.
• Conduct regular meetings, supervisions, and trainings to motivate staff and volunteers, promote team building, and develop professional and technical skills.
• Ensure staff compliance with safety rules, policies, and procedures.
• Hold staff and volunteers accountable for high performance, teamwork, and quality customer service.
• Provide leadership, vision, and project direction that engenders trust and respect.
• Participate in the department’s leadership activities and management team meetings.
• Develop and nurture collaborative relationships with government agencies, other nonprofits, community‑based organizations, neighborhood groups, elected officials, landlords, and tenants.
• Stay updated on services and programs offered by CBOs and government agencies that may benefit clients.
• Develop and implement neighborhood outreach plans and leadership training programs for volunteers.
• Identify important neighborhood issues and civic events relevant to clients and implement campaigns to engage them.
• Supervise client case management, advocate for tenant rights, and coordinate community walk‑in hours and phone inquiries.
• Coordinate housing stabilization plans and assist clients in obtaining security deposits and housing referrals.
• Provide crisis intervention and short‑term case management services, counsel landlords, and maintain clear communication with clients and governmental institutions.
• Maintain client notes, program documentation, and RAP intake forms in required systems.
• Submit check requests for rental assistance and verify client information to avoid duplication in city systems.
• Compile reports as requested and respond to all phone messages, email requests, and staff inquiries promptly.

• BA/BS degree in a related field (preferred).
• At least 2 years of experience training and supervising staff.
• At least 2 years of experience leading community organizing campaigns.
• Strong commitment to social justice.
• Experience working effectively with diverse, low‑income, immigrant, homeless, and formerly homeless populations.
• Experience working with clients with mental health and substance use issues.
• Experience working with community coalitions.
• Proficient in Microsoft Office Suite.
• Ability to produce and analyze reports and write business correspondence.
• Ability to present information and respond to questions from managers, employees, clients, and the general public.
• Ability to read, understand, apply language, and make independent decisions based on policies and contracts.
• Demonstrated analytical, critical thinking, and problem‑solving skills.
• Conflict resolution experience.
• Demonstrated customer service skills.
• Proactive self‑starter with the ability to take initiative and follow through on goals.
• English proficiency; additional language skills strongly preferred.
• Ability to manage multiple projects with limited guidance in a fast‑paced environment and meet strict deadlines.
• Pass all post‑contingency offer background checks, reference checks, and TB screening clearances.
• Experience managing volunteers and working in non‑profit or public sectors preferred.

• Passion, commitment, and behavior consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
• Exceptional leadership qualities with vision, expectations, and energy for positive improvement and results.
• Empower direct reports to achieve agency goals and carry out the Mission and Core Values of THC.
• Adaptability to change with professionalism, respect, and composed demeanor.
• High levels of integrity, credibility, dependability, and accountability.
• Effective relationships and boundaries in communication with clients, co‑workers, and external parties.
• Good judgment in keeping client, employee, and THC confidential information.
• Independent, collaborative, and team‑member orientation.
• Good time management and punctuality for work, meetings, and events.
• Refrain from actions that may result in conflict or be determined as threatening or violent.
• Dedication to diligent, efficient, and effective work performance.

Mid‑Senior level

Full‑time

Project Management and Information Technology

Non‑profit Organizations

We will consider for employment qualified applicants with conviction and arrest records pursuant to the San Francisco Fair Chance Ordinance.