Service Connector - Bayview Y

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships.

Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

The Bayview YMCA serves as a key provider of services in the Sunnydale, Huntersview, and Bayview Hunters Point neighborhoods. Our mission is to offer comprehensive programs that promote health, wellness, and self‑sufficiency for youth, families, and the broader community.

This position is based off‑site, working at our Huntersview office in the Bayview and the Sunnydale Housing Projects in the Visitation Valley community of San Francisco. The primary goal of the Service Connector is to engage and connect families to resources and services that support family stability, self‑sufficiency, and housing stability. Strong engagement skills are crucial for assisting residents in accessing community resources that help maintain housing stability and promote family well‑being.

Flexibility is important in this role, as well as the ability to travel reliably to meetings and training sessions.

HOPE SF is a collaborative initiative aimed at addressing generational poverty through a public/private partnership. Its goal is to transform four of San Francisco’s most isolated public housing communities into vibrant, mixed‑income communities while minimizing displacement. The initiative works toward ensuring families live in safe, inclusive neighborhoods where they can thrive, with access to opportunities that support educational success and economic mobility.

• Handle volatile situations using conflict resolution and de‑escalation skills to ensure personal safety.

• Comply with confidentiality policies and procedures, maintaining the confidentiality of client data and personal information.

• Conduct formal intakes and family assessments, managing an active caseload of up to 35 families.
• Support residents and their families on‑site by developing plans to address barriers to personal success, including goal setting, providing information and referrals, and processing barrier removals and emergency fund needs.

• Collect relevant data for case coordination and reporting.
• Maintain accurate program records and adhere to reporting procedures on all data collection platforms.
• Coordinate, plan, implement, and evaluate program outcomes using the Daily Activity Tracking Log.

• Communicate with the FSS Program Manager regarding programming and partnership meeting updates.
• Collaborate with branch staff and community partners to address resident issues and develop strategies for success.
• Build and sustain positive relationships with residents, team members, and community partners.

The Service Connector works primarily in community‑based environments, including offices and housing projects, with occasional time spent at off‑site locations. The role involves regular interaction with families,…