Shelter Monitor - DSP

Position

Shelter Monitor

Dolores Street Shelter Program

$23 per hour. Full‑time, non‑exempt. Benefits include medical, dental, vision, long‑term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(k) with employer matching.

Program Manager

Rolling

Mission Action nurtures individual wellness and cultivates collective power among low‑income and immigrant communities to create a more just society. As a multi‑issue, multi‑strategy organization, we improve lives on an individual level and affect broader social change by engaging in advocacy and community organizing. We address homelessness, lack of affordable housing, and support immigrant rights to meet the complex needs of our communities and address the root causes of suffering and injustice.

To learn more about our organization’s model and impact, watch the following video.

Dolores Shelter Program (DSP) has offered assistance to homeless people in the Mission area since 1982. DSP operates 108 shelter beds across four sites:
Martha, Maria, Ana, and Jazzie’s Place – the first LGBTQIA Adult Shelter in the country. Operations run 365 days. Staff provide direct services and referrals to other programs and services. The greatest challenge is to help participants break the cycle of homelessness that affects so many people in our city.

Under the supervision of the Dolores Shelter Program Manager and the Shelter Manager, Shelter Monitors are responsible for the operation and security of the shelter site and the supervision of the shelter guests. All shelters operate 7 days per week. Weekends are required.

• Facilitate daily check‑in and check‑out procedures of clients and other regular routines.
• Meet the physical demands of the position: stay awake during any assigned shift, lift approximately 30 lbs, navigate stairs and narrow work spaces, use a standard phone and computer, and work independently.
• Ensure safety and security within the shelter sites and respond to emergency situations, as necessary.
• Submit reports to management, as needed, using daily logs, forms, rounds logs, nutrition logs, email, and phone calls.
• Occasionally assist with emergency shift coverage on short notice.
• Complete the assigned shifts as expected.
• Attend required staff meetings and trainings.

• Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
• Work within the framework of the agency’s mission, vision, values, theory of change, and organization’s commitment to diversity, equity, and inclusion, restorative justice, trauma‑informed work, and language justice.
• Commit yourself to treating each community member with respect and dignity.
• Perform other duties as assigned.

• Ability to meet the physical demands of the position.
• Written and oral communication in English.
• Commitment to social justice issues, and familiarity with Mission Action’s mission and organizational work.
• Excellent time management skills and ability to multitask and prioritize work, required.
• Strong attention to detail and problem‑solving skills.
• Bilingual Spanish/English, spoken and written – enough for instructions and basic communications (Fluency strongly preferred).
• Basic computer proficiency (MS Word, e‑mail).
• At least 2 years of experience providing services to low‑income, homeless adults or day laborers, LGBT and/or immigrant communities. Volunteer experience, customer service experience, and transferable skills will be considered.

High School Diploma or equivalent preferred.

Mission Action is an equal‑opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.