Service Connector - HOPE SF

Service Connector - HOPE SF

Join to apply for the Service Connector - HOPE SF role at YMCA of Greater San Francisco.

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong, and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships.

Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Reporting to the Associate Director of Transitional Services (ADTS), the Service Connector (SC) supports the Service Connector Program (SCP) at Potrero Hill through intake, outreach, referrals, and economic empowerment services. The role connects families with government agencies, community-based organizations, and property management; designs and facilitates community-responsive workshops; and collaborates with YMCA staff to provide a holistic, person-centered approach.

Key responsibilities include case management, accurate data collection and reporting in SCP systems, following program curriculum, coordinating incentives, conducting follow-ups, and participating in core events. Success in this role requires strong relationship-building skills and clear, respectful communication with families and youth, while maintaining confidentiality. Service Connectors are mandated reporters and must complete required training within 90 days of hire.

• Conduct family assessments and implement Family Service Plans using appropriate and supportive methods.
• Plan, coordinate, and facilitate SCP workshops and events.
• Build and sustain relationships within the YMCA and with community organizations to strengthen available supports.
• Monitor program goals and outcomes (e.g., participant families reporting improved well-being; participants reporting positive, caring staff relationships).

• Complete and submit required documentation accurately and on time, as directed by the Site Manager and Associate Director.
• Collect, enter, and report data according to program protocols.
• Complete mandatory ADP LMS safety training and Y-USA e-Learning prior to first shift.
• Adhere to YMCA policies on safety, supervision, mandated reporting, and risk management.

• Communicate respectfully and effectively with staff, participants, families, and volunteers.
• Participate in YMCA core events, community engagement, and outreach activities.

• Attend staff meetings and trainings as required.
• Demonstrate YMCA values of caring, respect, honesty, and responsibility in all interactions.
• Develop and grow competencies in Cause-Driven Leadership:
  • Advancing Our Mission & Cause
  • Building Relationships
  • Leading Operations
  • Developing & Inspiring Others
• Support staff, volunteers, members, and families in achieving their potential.

• Ability to perform the essential functions of the job, with or without reasonable accommodation.
• All employees working with the YMCA have a supervisory and safety responsibility when interacting with minors. Employment requires completion of a fingerprint background check, submitted to the Association Office Human Resources…