Community Manager

About Arcade

Our mission is to empower teams to become great storytellers. Our vision is to build dynamic visual experiences. More than 22,000 teams use Arcade to create on‑brand product demos, videos, and visuals in minutes, without designers, agencies, or long production cycles. Culturally, we are a team of ex‑Airbnb, Super Human, Box, Launch Darkly, and Angel List teammates defining how product storytelling will work in the next decade.

We care deeply about craft and about building products that are simple, fast, and genuinely useful.

You will own and grow our customer community. Build real relationships with customers, help them learn from each other, and make the community a place where people feel understood, supported, and excited to participate. Work closely with Customer Success, Marketing, and Product to turn community insights into stories, programs, and insights that help customers succeed and inform how we show up as a company.

This hands‑on role is for someone who likes being close to people, notices patterns quickly, and is comfortable building things from scratch without a playbook.

• Identify interesting use cases, patterns, and behaviors emerging from the community.
• Turn insights into stories, examples, posts, or lightweight content others can learn from.
• Plan and run community programs and events, both virtual and in‑person.
• Own end‑to‑end event strategy from ideation to execution.
• Drive participation through clear framing, follow‑up, and personal outreach.
• Build and maintain genuine relationships with customers across community spaces.
• Be an active, thoughtful presence in conversations, responding with context and care.
• Balance individual customer needs with what’s best for the broader community.
• Share relevant community insights with Customer Success, Marketing, and Product.
• Take initiative to start new programs or improve existing ones without waiting for direction.
• Manage multiple projects at once and adjust quickly when priorities change.

• 2‑5 years in community marketing or growth roles with proven track record.
• Experience working directly with customers.
• Taste for crafting content and sharing publicly.
• Experience building programs, events, or recurring initiatives at scale (0 to
  1).
• Good judgment in public spaces, including how and when to step in.
• Strong written communication and a clear, human tone.
• Curiosity about how people use products and learn from each other.

• Impact: influence how 150,000+ users learn, share, and work every day.
• Real ownership: define how the community operates, which voices are amplified, and what “great” looks like as we scale.
• Direct customer access: daily exposure to power users and creators pushing how visual storytelling is done.
• Small, senior team: close collaboration with Product, Marketing, CS, and leadership.
• Build the foundation: help set the standards, rhythms, and systems for a community that grows alongside the product.

• Competitive salary and meaningful equity
• Unlimited PTO and sick days
• 401k, top tier Health, Dental, and Vision insurance
• Remote work stipend and commuter benefits
• Meeting light culture
• Biannual company retreats
• Latest productivity software such as Notion, Linear, and Superhuman
• A team that values diversity and inclusion

• $120,000 - $150,000 per year, plus meaningful equity.

• Be a coach: coach people to achieve their best potential. An “Arcader” is both a teammate and a customer.
• Carry the weight: we are owners. Let’s empower each other and lead through change.
• An open book: we are open as a team and as a product, sharing information and welcoming diversity of opinion.
• Play as a team: play because we’re a creator tool; build something meaningful together with high standards.
• Be kind: honest, kind, and high standards with kindness across cultures and backgrounds.

Arcade is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.