Communications and Operations Specialist

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

The Communications & Operations Specialist supports Early Warning’s Internal Communications team through content creation, channel management, event coordination, performance reporting, and overall team operations. This role blends creative and operational responsibilities and reports to the VP, Chief of Staff and Internal Communications.

• Operational Support
• Track and produce reports on communication initiatives and effectiveness (e.g., readership, attendance, channel metrics).
• Maintain communications playbooks and recommend process improvements where possible to improve team efficiency and effectiveness.
• Manage communications intake process and editorial calendar.
• Maintain internal communications channels (intranet/SharePoint sites, Teams, digital signage, etc.) and ensure content is updated, relevant, and engaging.
• Create and deploy multimedia content (e.g., articles, short videos) to support business initiatives.

• Content Development & Execution
• Support communications campaigns and activities, including drafting, editing, and delivering employee communications such as newsletters, intranet content, presentations, talking points, and emails.
• Ensure content aligns with company tone, voice, and brand guidelines.

• Internal Events Support
• Provide support to senior communicators on company-wide events, campaigns, and content.

• Five (5) years of experience in communications, marketing, or related field.
• Organizational and project management skills.
• Comfortable working in fast-paced environment with shifting priorities.
• Strong writing, editing, and content development skills.
• Experience creating presentations and supporting live/virtual events.
• Experience working in communications or change management roles.
• Bachelor's degree in Communications, PR, Marketing, Journalism, or related field.
• Background and drug screen.

• Experience in financial services or payments industries.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The base pay scale for this position in:

New York, NY/ San Francisco, CA in USD per year is: $101,000 - $126,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers).

The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and…