Social Media Manager, Organic Engagement

Company Overview

Docu Sign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docu Sign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docu Sign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docu Sign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As Social Media Manager for Organic Engagement, you ll be the voice and ears of Docu Sign in the digital spaces where authentic conversations happen. You re a social-savvy professional who loves advocating for customers, thrives on real-time engagement, understands the nuances of different online communities, and knows how to add value to conversations without being overly promotional.

This role is perfect for someone who loves the spontaneity and authenticity of social media — you ll be monitoring trends, jumping into relevant conversations, and helping Docu Sign show up as a helpful, human presence across platforms like Reddit, Linked In, Instagram, X/Twitter, and beyond. You’ll also play a key role in powering Docu Sign’s owned channels and social content — helping us contribute to the online conversation with content that is engaging, timely, and helpful.

Docu Sign is evolving beyond e-signature to become the leader in Intelligent Agreement Management, and you ll help us meet people where they are — answering questions, sharing insights, and building trust through genuine engagement. You ll work closely with the Director of Organic Social Communications to bring our social strategy to life through day-to-day community management and organic conversation.

You re a natural conversationalist with excellent instincts for when to engage and what to say. You understand platform cultures — especially community-driven spaces like Reddit — and know how to participate authentically. You re quick on your feet, can shift tone appropriately for different audiences and platforms, and have a knack for turning customer questions into opportunities to educate and build relationships.

You re extremely online (in the best way), constantly monitoring social conversations, and have your finger on the pulse of what s trending. You speak consumer, but can just as easily shift into an enterprise state of mind. You re comfortable working independently to manage daily community interactions while also collaborating with cross-functional teams when bigger opportunities arise. You bring strong judgment, empathy, humor, and authenticity to every interaction, and you understand that great social engagement is about listening as much as it is about posting.

This position is an individual contributor role reporting to the Senior Director of Corporate Communications.

• Manage day-to-day community engagement across Docu Sign s social media channels, with particular focus on platforms like Reddit, Linked In, Instagram, and emerging platforms where organic conversation happens
• Monitor social conversations about Docu Sign, our products, and relevant industry topics; identify opportunities to add value, answer questions, and participate authentically
• Build and nurture relationships with community members, brand advocates, customers, and industry voices through consistent, genuine engagement
• Respond to comments, questions, and mentions in a timely manner with appropriate tone and messaging that aligns with Docu Sign s brand voice
• Identify trending topics and conversations where Docu Sign can organically participate and add value, particularly in B2B and tech communities
• Collaborate with communications, customer support, product, and marketing teams to surface customer feedback, questions, and insights gathered from social listening
• Contribute to content creation by identifying user-generated content opportunities, capturing real-time moments,…