Private Banking Communications Partner

Description

Do you want to work on a high-energy, award-winning communications team? Citizens is seeking an enthusiastic and responsible communications professional to join our team as a Communications Partner, Private Banking Specialist. This role offers an exciting opportunity to develop integrated internal and external communication initiatives for Citizens' growing Private Banking division.

This position will develop and execute strategic communications programming that promotes Citizens Private Bank's business priorities – both nationally and in key regional markets – while also helping advance Citizens' overall corporate brand and reputation. The role will involve helping drive integrated communications strategy and content, spanning executive communications, internal, and external communications, to amplify the company narrative, engage colleagues and drive earned media coverage.

The ideal candidate will possess excellent written and verbal communication skills, a strong understanding of communication strategies, and a passion for storytelling. If you are a creative, results-driven professional with background in internal communications, corporate communications or public relations, we would love to hear from you!

• Communications planning
  :
  Manage integrated and internal and external strategic communications plans and programming that align with the Private Bank’s business priorities. Shape and guide the communications narrative through engaging, integrated communications tactics.
• Stakeholder relationship management
  :
  Collaborate with cross-functional teams to gather information and develop key messaging for communications initiatives. Develop a rapport with business leadership and partners, providing guidance as needed.
• Tactical execution
  :
  Create and deliver engaging and compelling writing and verbal communication for internal and external audiences. Write talking points, briefing documents, leader messages, intranet articles, press releases, key messages, media statements, social media and award submissions. Support senior-level executive communications and town halls, including event planning, logistics, talking points and decks.
• Media Relations
  :
  Build relationships with media outlets, industry influencers, and other stakeholders to promote and grow Citizens Private Bank’s brand reputation. Represent Citizens at media interviews/meetings, industry events, conferences, and speaking engagements. Manage and maintain earned media coverage tracker.
• Monitoring and measurement
  :
  Identify key metrics and manage measurement plan to ensure communication activities are efficient, effective, and scalable. Measure the effectiveness of communication efforts and make recommendations for improvement.
• Trendspotting
  :
  Monitor industry trends and proactively identify storytelling opportunities to enhance Citizens' brand and reputation. Conduct market research and gather data and insights to enhance storytelling.

• 3+ years of experience in external communications and/or internal, ideally within a dynamic, fast-paced environment or PR agency.
• Experience in financial services and/or corporate communications is highly desirable.
• A passionate, confident writer. Strong written and verbal communications skills, as well as editing, proofreading, and presentation design skills.
• Strong storytelling skills, with the ability to craft messages that connect and resonate across a diverse audience.
• Experience working at an established brand is a plus, and eagerness to learn more about the banking industry.
• Extremely organized with the ability to manage multiple projects and meet deadlines.
• Adaptable, proactive, creative, and forward-thinking.

Bachelor's degree, preferably in communications, marketing, journalism, or related field required.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer‑centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

(4 days in office, 1 day remote)

Hours per Week: 40

Work Schedule:

Monday-Frida…