Repair Operations Coordinator

Overview

Company Overview Founded in 1910. KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Overview Are you ready to make your next career move to join our team as our Repair Operations Coordinator for KONE Americas in KONE USA - San Francisco, CA?

• Provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice down payments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.
• Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
• Perform general office work and administrative tasks related to the ongoing service and repair business of the branch.
• Receive and book fully executed Quoted Repair orders in SAP, including releasing Service Orders in SAP.
• Schedule Quoted Repairs and Quick Quotes; interface with/assist as needed with Service/Repair Supervisor, customers, 3rd party inspection companies and local Regulatory Bodies to schedule work and accompanying testing and inspections.
• Interface with/assist as needed with Service/Repair Supervisor and customers to schedule Retrofits.
• Additional duties as assigned.

• 2+ years of progressive and successful customer service experience.
• High School education or equivalent.
• Proficient in MS Word and Excel; well organized; customer service mindset.

• Proficient in MS Word and Excel
• Well Organized
• Customer service mindset

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We hire individuals who value culture because we believe culture drives innovation.

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation.

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Parental Leave
• Leave to Care for a Domestic Partner
• And other listed benefits

Annual Base Pay Range:
The hiring range for this role is $68,600 – $89,900. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. Variable Compensation: KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

Note: Beware of Recruitment Scams. KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

We are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on