US Production Manager, Made-to-Order

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

We are a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world‑class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

At Quince, you will be part of a high‑performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices.

That mission demands a world‑class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

We’re looking for a Production Manager to join our growing team. In this role, we’re hiring a proactive, detail‑obsessed Production Manager to oversee Quince’s Made‑to‑Order (MTO) production operations across the United States, with a primary focus on our growing made‑to‑order furniture category. This role is pivotal in managing vendor performance, building strong operational relationships, and designing scalable production tracking processes to support high‑quality customer experiences.

The ideal candidate is both strategic and hands‑on—capable of enforcing SLAs and operational discipline, while nurturing collaborative vendor relationships. You’ll bring visibility and accountability to a fast‑scaling supply chain and act as the primary point of contact for 10‑20 emerging vendor partners across the US.

• Holding vendors accountable to timelines, service levels, and quality.
• Eliminating bottlenecks and proactively resolving order issues.
• Designing new production tracking systems that scale with business growth.

• Lead day‑to‑day management of MTO production across US-based furniture vendors.
• Establish and manage vendor SLAs (lead times, quality metrics, communication cadences).
• Build tracking tools (Google Sheets, internal tools, Airtable, etc.) to monitor order progress.
• Escalate and resolve issues when production is delayed.
• Ensure on‑time delivery of MTO order >98%.

• 10 years of sourcing or procurement, deep understanding of suppliers’ end‑to‑end production processes.
• Operating with major US-based online retailers (M2C).
• Strong US furniture vendor network.
• GM mindset with a supply‑chain background and manufacturing (lean/JIT) experience.
• Highly organized, detail‑oriented and analytical with focus on execution, problem solving, and improving processes.
• Continuous learner and highly curious; always open to considering new perspectives; proactive when changing course and facing added challenges.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Bache…