APeX Claims Team Lead

APeX Claims Team Lead

Clinical Systems - Business Applications

Full Time

86617

This position is considered Flexible Rotation:
The employee will work on a rotational schedule to ensure onsite coverage of key IT functions. As the Team Lead, you will provide both technical and people leadership for a team of analysts responsible for supporting and enhancing Epic Claims applications and peripheral systems. This role blends hands‑on application expertise with leadership responsibilities, ensuring high‑quality delivery, team development, and cross‑functional collaboration.

The Team Lead will serve as the primary point of escalation for issues within the assigned applications, oversee enhancement reviews, assist with project scoping, and participate in Epic TS standing meetings. You will guide the team through the complexities of claims workflows, documentation needs, and industry standards, ensuring that software solutions are optimized to meet operational and regulatory requirements.

Key responsibilities include:

• Managing the day‑to‑day activities of the Claims Analyst and 3rd Party Applications team, ensuring clear priorities, timely deliverables, and effective coordination across projects.
• Mentoring and developing analysts by sharing knowledge of workflows, processes, and best practices.
• Driving collaboration across teams, building consensus, and leading complex decision‑making in alignment with organizational goals.
• Actively identifying risks and barriers, facilitating resolution of conflicts, and ensuring project objectives are met with quality and efficiency.
• Coordinating work across multiple initiatives to maintain an integrated and consistent approach to Epic implementation and support.

This position requires strong leadership and communication skills, the ability to influence without direct authority, and a commitment to supporting the success of both individuals and the broader team. Successful candidates are decisive, collaborative, and skilled at balancing multiple priorities in a fast‑paced environment. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification  positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $133,300 - $219,500 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: (Use the "Apply for this Job" box below)..html

Clinical Systems and Health Informatics are responsible for all aspects of the UCSF electronic health record software, Epic, also known as Apex (Advancing Patient‑Centered Excellence) for UCSF hospitals, practices, affiliates, and community partners. The Apex Claims Team Lead will take a leadership role in collaborative work with other Apex application teams, clinical/business operations, and guide them to enhance and maintain the Epic electronic health record.

The Team Lead oversees analysts and participates in providing excellent customer service to end‑users, tracking issues, and following up as appropriate. Applicants must be able to adhere and emulate Clinical Systems culture and core values as stated below: “People First:
Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver.”

Our Team Core Values include:

• Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
• Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of…