Associate Director of Property Management

Join to apply for the Associate Director of Property Management role at Tenderloin Housing Clinic

Join to apply for the Associate Director of Property Management role at Tenderloin Housing Clinic

• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff accountable for high levels of performance, team work, and quality customer service.
• Provide leadership, vision, and project direction that engender trust and respect.
• Participate in the leadership activities of the department’s management team and play a broad leadership role for the department.
• Set expectations for and oversee the quality of property management services provided to tenants, including setting goals and objectives for Supportive Housing Managers (SHM) to improve residential buildings.

• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff accountable for high levels of performance, team work, and quality customer service.
• Provide leadership, vision, and project direction that engender trust and respect.
• Participate in the leadership activities of the department’s management team and play a broad leadership role for the department.
• Set expectations for and oversee the quality of property management services provided to tenants, including setting goals and objectives for Supportive Housing Managers (SHM) to improve residential buildings.

• Work with the department leadership to develop systems and procedures that improve the operations and services of the department, that foster program development, and that support the achievement of program objectives and outcomes.
• Partner and coordinate within the department and with other THC departments to meet objectives and ensure comprehensive services.
• Attend, participate in, and facilitate all meetings, as requested.
• Monitor department compliance with contracts, including conducting regular file audits and monitoring other building systems, such as tenant complaint and turnover processes, key protocols, etc.
• Coordinate between the Supportive Housing Manager (SHM) and the Housing Services Department to assure prompt move-in of new tenants.
• Oversee timely tenant rent collection, ensure THC non-payment and nuisance eviction prevention procedures are followed, and coordinate unlawful detainer process with the Property Management attorney.
• Represent the agency at eviction and other legal proceedings, as required.
• Attend tenant meetings and special events in order to foster strong community relations.
• Fulfill SHM responsibilities when there are gaps in staffing.
• Review, approve, and/or seek approval of expenditures within specified budgetary guidelines.
• Makes regular visits to each portfolio property to ensure compliance with company policy and to review operations. Meet with tenants formally and informally on a regular basis to address concerns and build rapport.
• Collaborate with the appropriate staff in the development of property goals related to maintenance and infrastructure upgrades.
• Ensure safe management operations and community health and safety at residential buildings.
• Ensure appropriate files and records are kept for legal and reporting purposes.