Continuous Quality Improvement Administrative Director

Overview

Continuous Quality Improvement Administrative Director (CQI Director) – San Francisco Bay Area
The Continuous Quality Improvement/Administrative Director (CQI Director) provides leadership in agency-wide continuous quality improvement (CQI), program outcomes reporting, administrative operations, accreditation maintenance, and information systems development. This role ensures organizational compliance, data integrity, and operational consistency across foster care, adoptions, mental health, and other agency programs. The Director oversees CQI processes, Quality Management, supports program evaluation efforts, supervises administrative teams at the senior leadership level, ensures adherence to agency policies and regulatory requirements, and promotes uniform operational workflows and outcomes.

This role will report to the CEO and candidates should be based in northern California, with ability to travel between the various Alternative Family Services (AFS) offices.

About Alternative Family Services:

Alternative Family Services is a Foster Family, Adoption and Mental Health Agency that has been serving abused and neglected children in our community since 1973. Our mission is to support vulnerable children and families in need of stability, safety, and well-being in communities. We provide a wide range of foster, adoption, mental health and transition-aged youth services in English and Spanish.

We have eight locations throughout the Bay Area and 200 employees. We celebrate diversity, equal opportunity, and excellence.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Social Work, Counseling, Public Administration, Human Services, or related field required; and preferable is a Master’s degree in Social Work, Counseling, Public Administration, Human Services, or related field.
• Minimum of five (5) years experience in program administration, leadership in CQI, QM, data systems management and organizational management.
• Strong understanding of social services and mental health, administrative workflows, compliance and regulatory requirements, including knowing rules and regulations and implementing procedures to assure compliance with Medi-Cal.
• Experience developing program evaluations, performance dashboards.
• Skilled in database systems, software implementation, data reporting, and process improvement.
• Experience overseeing operational workflows and projects.
• Strong written and verbal communication skills.
• Ability to supervise senior administrative staff, and QM, promote teamwork.
• Able to do presentations, trainings in team meetings and to the Board of Directors.
• Ability to maintain integrity, confidentiality and exercise sound judgment.
• Meet required screening and criminal record clearances.
• Required to drive personal vehicle for AFS business and thus possesses a California driver’s license with an acceptable driving record, with current auto insurance coverage and current vehicle registration.

Continuous Quality Improvement (CQI) Leadership:

• Oversee agency-wide CQI processes, including monitoring, analysis, and reporting.
• Maintain accreditation readiness and coordinate tri-annual review processes.
• Implement systems that measure program performance, monitors audits and compliance.

Program Outcomes, Reporting & Evaluation:

• Lead outcome dashboard development and analysis.
• Support program directors in reporting and evaluation.
• Facilitate data-driven decision-making.

Compliance Officer

• Chairs the agency’s Compliance Committee
• Regularly reports to AFS Audit Committee of the Board of Directors
• Conducts investigations on program grievances as considered necessary

Administrative Operations Oversight:

• Supervise senior administrative staff supporting program operations.
• Ensure workflow consistency and policy compliance.
• Provide training in administrative…