Sr. Director, Product Management

Overview

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for millions of consumers and small businesses. Positions are located in Scottsdale, San Francisco, Chicago, or New York and follow a hybrid work model to support a collaborative environment.

Candidates must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Senior Director, Product Management is the leader responsible for the development and management of a group of products aligned with a customer segment and/or product solution. The role builds, aligns, and motivates a cross-functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers.

• Leadership: Builds internal and external coalitions and alignment on product strategy and execution. Influences cross-functional teams, executives and customer leadership with a clear vision, strategy, and product execution. May lead a team of direct reports.
• Customer Passion and Advocacy: Proactively assesses customer needs across the portfolio to maximize satisfaction. Leverages feedback into insights and builds products and services that delight and inspire.
• Drive Outcomes: Works with marketing, sales, analytics, design and development to drive go-to-market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.
• Talent Development: Recruit, develop and retain top talent for the organization.
• Commitment to
  
  Risk Management:
  
  Oversees the integration of strong risk and security controls. Ensures compliance with laws and regulations.
• Technical Understanding: Collaborates with technologists to deliver market solutions. Clearly defines requirements, grooms user stories, and partners with technology.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

• Education and/or experience typically obtained through completion of a bachelor’s degree
• 15 or more years of related work experience
• Experience in design thinking and agile development processes
• Leadership experience and cross-functional collaboration
• Experience building and delivering great products
• Experience in recruiting and developing direct talent
• Experience setting a product strategy, roadmap and achieving product revenue targets
• Experience driving alignment at the executive and client leadership level
• Excellent listening and execution skills
• Background and drug screening

• Master’s degree
• Certifications in design thinking and/or agile
• Prior experience in payments, financial services or a regulated industry
• People management experience

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Responsible for developing, owning, and communicating our directory strategy and messaging framework for the directory. Must become subject matter expert in the Shared Directory technical platform and align and drive financial institution customers to adoption and compliance.

The role will develop and maintain strategic relationships with all financial institutions and resellers and lead scalable data architecture transformation to increase the value of Zelle Shared Directory while mitigating risk and improving services.

The role will learn how the directory came to be to support Zelle tokens and messages, then develop a strategy for how the platform can support Zelle’s growth into new lines of business and use cases. Because this platform supports the entire Zelle business, every change to the platform and its governance rules could have both positive and negative impacts. The role must be…