Warehouse Key Account Manager

Job Title: Warehouse Key Account Manager

Location: San Francisco, CA

Salary: $30-$35/hour

Job Type: Full-time, Onsite (Monday-Friday)

We are a recognized leader in the promotional products industry
, celebrated for innovation and social impact. Our mission includes providing meaningful opportunities to at-risk individuals, including formerly incarcerated persons, recovering addicts, and underemployed talent. The company serves top national brands with a high-volume fulfillment model and is committed to operational excellence and community impact.

We are seeking an experienced Warehouse Key Account Manager to independently oversee warehouse operations for two high-volume strategic accounts. This role manages 6, orders per month
, ensuring timely fulfillment, high-quality standards, and seamless customer experience. Approximately 95% of time is spent on the warehouse floor
, supervising staff, inspecting products, and ensuring operational efficiency.

• Own end-to-end warehouse operations for two strategic accounts.
• Serve as primary point of contact for account managers regarding orders, shipments, and inventory.
• Manage inventory, fulfillment, and shipping operations, ensuring accuracy and timeliness.

• Supervise and participate in kitting and packing operations.
• Develop project timelines, job-costing sheets, and SOWs with gross profit projections.
• Ensure all projects meet client expectations and deadlines.

• Conduct inbound inspections and quality audits to ensure compliance with specifications.
• Verify brand, style, and decoration standards.
• Manage cycle counts, audits, and reconciliation to maintain inventory accuracy.

• Coordinate domestic and international shipments, including documentation and compliance.
• Track shipments, resolve delivery exceptions, and optimize freight costs.
• Oversee reverse logistics, returns processing, and restocking.

• Generate daily, weekly, and monthly reports on order fulfillment, SLA adherence, inventory accuracy, and returns.
• Analyze trends and identify opportunities for process improvements.

• Minimum 5 years in warehouse operations or 3PL, including shipping/receiving, pick & pack, returns, QC, and inventory management.
• Proven experience managing at least 5 concurrent e-commerce accounts.
• Large fulfillment center or 3PL background preferred.
• Strong knowledge of international/domestic freight and shipping processes.
• Advanced proficiency in Net Suite WMS and Ship Station;
  Shopify knowledge preferred.
• Proficient in Google Workspace and Microsoft Office.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

• Ownership and accountability for warehouse operations.
• Excellent problem-solving and project management skills.
• Strong communication skills across departments and with external stakeholders.
• Ability to work independently and collaboratively in a dynamic environment.

• Highly organized, efficient, and tech-savvy.
• Comfortable working independently and collaborating across departments.
• Proactive in identifying issues and delivering practical solutions.

• High school diploma or equivalent required; bachelor's degree in logistics, supply chain, or related field preferred.
• Warehouse management or logistics certifications a plus.

• 401(k) with match
• Health, dental, vision insurance
• Paid time off
• Employee assistance program and discounts

• Onsite, full-time, 40 hours per week
• Must be able to commute or relocate to San Francisco, CA

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Candidates who are formerly incarcerated, recovering addicts, long-term unemployed, veterans, underrepresented minorities, or underemployed are strongly encouraged to apply.

• How many years of experience do you have managing a procurement program with at least 5 concurrent e-commerce stores?
• How many years of experience do you have in warehouse shipping and receiving, managing shipments, returns, quality control, and inventory?
• How many years of experience do you have working in a fulfillment center or 3PL environment?

Language: English (Required)

Ability to Commute/Relocate: San Francisco, CA (Required)