Passenger Services Supervisor

Passenger Services Supervisor

ABM Industries is looking for a Passenger Services Supervisor to serve a large airline client at SFO International Airport. The role requires ensuring a high level of passenger service at baggage, check‑in, and ticketing desks, with a focus on customer satisfaction and timely assistance.

$28.00 per hour. Pay is based on experience, skills and market data.

ABM offers a comprehensive benefits package. For more information, visit ABM 2025 Employee Benefits.

• Achieve operational performance and functional service activities.
• Provide technical guidance and interpret policies and procedures to assist front‑line employees.
• Monitor and maintain appropriate staffing levels.
• Ensure that future schedules are complete (days off, vacations, etc.).
• Ensure all call‑offs are covered.
• Accommodate increased/decreased client staffing requests.
• Manage employee lunches and breaks.
• Manage the No‑Fault Attendance Policy.
• Participate in client briefings and communicate frequently with client representatives regarding operations.
• Manage daily schedules.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (if applicable).
• Maintain communication with Duty Managers to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Conduct service audits.
• Responsible for the movement of personnel between checkpoints.
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set a positive, professional example for the workforce.
• Ensure front‑line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, clients, and regulatory authorities.
• Miscellaneous duties as assigned.

• Supervise front‑line employees on designated account and shift.

• Physical demands: stand and walk for 2/3 or more of the shift, use hands to handle objects for 2/3 or more of shift, lift 50 lbs or more for up to 1/3 shift.
• Work environment: moderate to heavy noise level.
• Language skills: communicate effectively in English, read and interpret safety rules, operating manuals, handbooks.
• Math skills: add, subtract, multiply and divide in all units of measure, using whole numbers, fractions and decimals.
• Computer skills: basic understanding of Microsoft Office.
• Reasoning ability: apply common sense to carry out instructions, deviate problems involving several concrete variables.
• Compliance: wear SIDA badge/Airport , enforce policies as per Air Serv Corporation Employee Handbook.

High school diploma or GED required; college degree or equivalent work experience preferred.

Previous management experience preferred.

• Must be 18 years of age or older.
• Must meet all requirements to receive the required airport SIDA badge and Customs Seal.
• Must be flexible to work weekends.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time.

Job function:
Other.

Industries:
Facilities Services.

Location:

San Francisco, CA. For more information, contact ABM Industries.