Senior Program Manager

Overview

Salary: $120k - $125k/Year

Details/Scope of the project: Our Global Business Growth and Automation organization, under the Office of the COO, is seeking an experienced program leader to join our internal Lead to Cash (L2C) Program Management Office to help execute on program deliverables for our most transformative company initiatives.

• Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion.
• Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution.
• Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals.
• Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization.
• Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively.
• Manage and cultivate trusted partnerships with internal stakeholders, partners and PMOs to help develop project strategies and action plans that enable customer success. Leverage data insights to propose project execution strategies and measure results.
• Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects. Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness.
• Bring ideas, innovation, and beginner’s mind to help in forming a vision for Lead to Cash excellence.

• 5+ years experience of complex project management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity. Deep subject matter expertise of Lead to Cash business processes based on relevant front line experience and/or experience transforming and implementing Lead to Cash processes and technologies.
• Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies.
• Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward.
• Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others.
• Ability to assess situations and make decisions in a systematic and decisive manner.
• Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders.
• Ability to articulate ideas clearly and succinctly in a variety of settings and styles.
• Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.
• Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes.
• Ability to learn quickly and work effectively in the face of ambiguity, shifting priorities, and a rapidly changing environment.
• Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area.
• Ability to point to specific examples of having managed large, cross-functional transformation projects, program development and the business results achieved.
• Accountability - assumes ownership for achieving personal and team goals.
• Experience with Salesforce a plus. Experience with Smartsheet or Project Management tools a plus.

The typical base pay for this role across the U.S. is: $120k - $125k/year. Final offer amounts, within the base pay set forth above, are determined by…