Assistant Community Manager

Presidio Bay Ventures, Inc.

PBV is a real estate investment and development firm headquartered in San Francisco. Our team focuses on sourcing and structuring unique, value-add investment opportunities that generate attractive risk-adjusted returns, with primary expertise in the new construction and major renovation of complex, large-scale office, multifamily, and other special-use facilities. Since its formation in early 2012, PBV has executed on $5.6Bn+ in transactions across seven states, representing over 5.3M square feet of development.

PBV is seeking to hire one or more Assistant Community Managers to support its expanding Bay Area portfolio of multifamily properties. These individuals will play a vital role in delivering a hospitality-driven experience across PBV’s buildings by supporting the daily operations, resident relations, and amenity programming that define the company’s standard of excellence.

As part of Presidio Bay Ventures’ growing portfolio of high-profile projects, the successful candidates will work closely with senior leadership and on-site management teams to ensure each property reflects PBV’s commitment to service, community, and design. This is an exceptional opportunity to join an established real estate investment firm that is redefining the modern workplace through hospitality-inspired operations and curated resident engagement.

This is a full-time, salaried position with an expected base salary range of $70,000 — $80,000
, with final compensation determined by experience and qualifications. Presidio Bay Ventures also offers a comprehensive benefits package that includes, but is not limited to:

• 401(k) matching contributions
• Employee and family health benefits
• Paid parental leave
• Company sponsored professional development coaching
• Co-investment opportunities in Company projects
• Company sponsorship of professional certifications and continuing education
• Flexible time-off and remote working policy
• Company sponsored philanthropic scholarship program to benefit underrepresented youth

• 2+ years of experience in luxury multifamily leasing, resident services, hospitality, or customer-facing property management role
• Solid analytical, organizational skills and ability to multi-task
• Highly developed verbal and written communication skills
• Self-motivated and shows initiative without direction
• Ability to work independently and as part of a team
• Proactive thinking with a detail-oriented and creative problem-solving approach
• Polished and professional demeanor
• A no task is too big or too small mentality and be a true team player
• Ability to travel to properties within the Bay Area

• Champion a culture of exceptional customer service and create a positive sense of community among residents. Actively identify and implement new or improved processes or services to benefit team members, prospects, and residents.
• Answer all prospect and resident communications professionally and timely, balancing the needs of both internal and external customers.
• Conduct tours for prospective residents, move-in orientation sessions for new residents, and proactively engage in annual renewal conversations to foster long-term relationships.
• Ensure customer applications are complete and handle all aspects of background checks, deposits, and lease paperwork in compliance with legal requirements and company policies.
• Enforce all policies and procedures, ensuring compliance with lease agreements and maintaining accurate community records. Periodically conduct lease file audits to verify all resident records are complete and accurate, including all necessary addenda.
• Process all resident requests for lease modification, including pet information, rentable items, roommate adding/removing, notices to vacate, transfers, early termination, etc.
• Efficiently manage resident ledgers and ensure timely preparation and delivery of legal notices in collaboration with the Community Manager when required.
• Plan and execute community events to enhance the resident experience and foster a sense of community.
• Oversee reputation management efforts, ensuring high Net Promoter Scores (NPS) and actively addressing…