Chief of Staff

Chief of Staff

Job Description

Reports To:

Chief Operating Officer and Principal

Work Schedule:

Full-Time, On-Site with regular travel to family properties as required

Start Date:

ASAP

Salary Range: $300,000 - $350,000

Overview

A distinguished San Francisco-based family office seeks a high-caliber Chief of Staff to serve as the operational leader, partnering with the Chief Operating Officer on strategic direction while managing daily coordination across household, travel, and logistics domains. This pivotal role provides senior-level oversight of personal service operations, managing an established team of specialized Personal Assistants while ensuring seamless coordination across multiple properties.

The successful candidate will function as the COO's trusted lieutenant, an orchestrator who enables specialists to excel while never being afraid to roll up their sleeves and do the work themselves. We seek someone scrappy, resourceful, and hands‑on, who sees the full operational picture and can direct the team toward strategic objectives with minimal oversight. This position requires a 24/7 mentality;

understanding that supporting a highly mobile Principal means building systems and delegation frameworks that ensure continuous coverage while maintaining the highest standards of service.

Communication excellence is paramount in this role. The ideal candidate is a strong communicator who excels at both upward communication with the Principal and COO, translating operational complexity into clear, actionable updates, as well as downward communication with the team, ensuring alignment, clarity of priorities, and a culture of accountability and collaboration.

We seek a candidate with exceptional horsepower, high EQ and IQ in equal measure, who thrives on building and implementing operational systems. The ideal professional is eager, ambitious, and possesses the rare ability to anticipate needs through deep understanding of the Principal's priorities. This role demands someone who can transform reactive operations into proactive service excellence while maintaining absolute discretion and confidentiality.

This opportunity offers the chance to shape operations within a sophisticated family office environment, working alongside a team that values responsiveness, transparency, and best‑in‑class standards. The role is ideal for a systems thinker who wants to build infrastructure that enables the COO to step back from day‑to‑day personal service involvement while ensuring nothing falls through the cracks.

• Minimum seven years of progressive experience in estate management, private family office operations, chief of staff roles, or luxury hospitality with demonstrated success overseeing high‑performing teams and multi‑property portfolios.

• Exceptional communication skills with demonstrated ability to communicate effectively across all levels, translating strategic priorities into clear direction for the team while providing concise, relevant updates to the Principal and COO.

• Proven ability to build, implement, and optimize operational systems. A true systems thinker who can design scalable processes for property management, vendor coordination, and team delegation.

• Scrappy, resourceful mindset with willingness to roll up sleeves and execute directly when needed, while also effectively delegating and orchestrating specialists to excel in their domains.

• Strong track record of managing and developing teams, including setting priorities, delegating effectively, and ensuring accountability while fostering a collaborative environment.

• Exceptional anticipatory skills with demonstrated ability to understand principal priorities deeply and act proactively to solve problems before they arise.

• Advanced proficiency in digital project management platforms, particularly Asana, with enthusiasm for testing and implementing new software solutions that improve operational efficiency.

• High emotional intelligence combined with exceptional discretion. Able to handle confidential information with absolute professionalism and maintain trust in all interactions.

• 24/7 operational mindset with the maturity to manage personal…