Assistant General Manager

Responsibilities

• Property Oversight: Ensure that the residential community maintains the highest standards of excellence. Oversee our Concierge team, service standards, and safety protocols, to ensure a well-maintained and secure environment for residents. Assists General Manager with indirect oversight of the Management Office team and Maintenance team.
• Collaborative Leading: Lead and inspire a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork. Provide guidance and support, ensuring everyone is aligned with the vision of delivering exceptional resident service.
• Resident Interface: Build and maintain strong relationships with residents, actively listening to their needs and concerns. Serve as a trusted point of contact, promptly addressing inquiries, resolving issues, and anticipating their needs to enhance their living experience.
• Customer Service: Makes introductory calls to all future residents prior to move-in and initiates face-to-face meeting with new residents to assure quality control and confirm satisfaction with service that was provided.
• Communication: Ensure efficient and courteous response to all resident requests. Handles all resident complaints expeditiously, diplomatically and professionally. Provides resolution to resident problems and on-going resident relations.
• Compliance: Maintains accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc. Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
• Financials: Collects and posts all resident rent payments and manages the accounts receivable process. Submits, reviews, and approves purchase orders as well as maintaining good relationships with vendors and contractors.

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available… and so much more!

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Anticipated salary range: $80,000 - $85,000

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

• You have 1-3 years prior experience as an Assistant Property Manager or Assistant General Manager and 5 total years of experience in the multifamily industry.
• Up to 5 years of proven successful experience as an Assistant Property Manager or Assistant General Manager.
• You are a results-oriented leader who demonstrates genuine care and concern for your team, vendors, and residents.
• You are committed to the mission of exceeding expectations and providing exceptional service to strengthen real estate value.
• You are a technology enthusiast proficient in leveraging technology tools and platforms including Microsoft Office, calendar management, our internal applicant database software (Yardi) and social media seamlessly.
• You have exceptional communication and interpersonal skills, enabling you to build rapport with ease among our team, residents and vendors.
• You have the ability to multitask and remain composed in a fast-paced environment.
• You bring it every day possessing a readiness to execute on whatever task is thrown your…