Resident District Manager - United Airlines Lounges, SFO

Flik Hospitality Group

Position: Resident District Manager (RDM) – Full‑time, Advanced (5‑10 years)

Salary: $ – $

Other Compensation: 10% Annual Bonus

Working as a Resident District Manager (RDM), you will serve as our point of contact for the client, lead the team and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment, maintain strong client relationships, and work to fulfill our mission.

• Leads, manages, and encourages a complementary team at a large account, providing top‑notch service to the client and guests.
• Drives and develops self and team toward building strong relationships with the client(s) and achieving key performance indicators (profitability, safety, employee engagement, guest engagement, etc.).
• Communicates progress, risks, and escalations appropriately at all levels of the organization, or multiple departments and businesses.
• Collaborates and builds relationships with all stakeholders – including senior executives, sponsors, business owners, and field operations.
• Ensures program standards are implemented in operation and expectations are met.
• Ensures strategic decisions are weighed for risk/reward and short/long‑term implications while gathering input from team members and partners.
• Cultivates a culture of transparency, understanding, education, safety, and accountability at the account.
• Supports functional areas of operation, including but not limited to safety, marketing, allergen management and culinary.
• Ensures adherence to local, state, federal, and company policies, and conducts unit audits to ensure conformance for key areas (e.g., financials, sanitation).
• Maintains compliance regulations and guidance for all applicable meal and janitorial programs, and completes all required reporting on time.
• Champions development within the account; conducts performance evaluations, succession planning, and fully understands all roles within the operation.
• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes.
• Ensures consistent and fair administration of all policies and procedures.
• Identifies opportunities for improvement and facilitates change.
• May serve on the district leadership team and participate in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community.

• Bachelor's degree and a minimum of three (3‑5) years of management experience, preferably in food service, hospitality management, or other support services.
• Proficient in all aspects of food service management with a proven track record of success.
• Consistent record of leading a business and a team, strong customer service, and business and financial proficiencies.
• Demonstrates strong initiative, critical thinking, ownership, communication (listening, written, verbal), multitasking, prioritization, and organization skills.
• Champions an inclusive approach, proactive, positive, professional, and resilient.
• Excellent computer skills and proficiency with Microsoft Office Suite and POS software.

Occasional travel required.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify or change the essential functions of the job as needed. All qualified applicants, including those with a criminal history (including relevant driving history), will be considered for employment in a manner consistent with all applicable laws, including various Fair Chance initiatives.

Applications are accepted on an ongoing basis. Flik maintains a drug‑free workplace.