Director - Solutions

Overview

Lockton is seeking a strategic and experienced Director to lead the People Solutions practice for a designated region. This role is accountable for driving growth, leading high-performing teams, and ensuring exceptional client service delivery. The Director will oversee regional operations, implement best practices, and champion initiatives that align with Lockton’s strategic goals and service standards.

• Manage and ensure the regional teams operate efficiently and effectively in supporting client needs.
• Assess and develop associate productivity, effectiveness, and performance. Hold associates accountable through established performance objectives, training, education, coaching, and mentoring.
• Responsible for succession planning and ensure that associates with growth potential are identified as candidates for development.
• Lead workload distribution and ensure optimal team performance and capacity.
• Coordinate team assignments for servicing new clients.
• Maintain own client book of business serving as client lead.
• Ensure that relationships between Producers and Associates are cooperative and productive.
• Recommend organizational structure, processes, staffing, and other resources to support growth and strategic objectives.
• Participate in the recruitment of associates and manage the interview and hiring process.
• Drive efficiency through adherence to best practices.
• Serve as regional contact for implementation of national initiatives, procedures and standards for quality client service, as well as new service offerings.
• Communicate in a positive manner to contribute to a cohesive work environment.
• Responsible for maintaining associate turnover at an acceptable level whether voluntary or involuntary.
• Takes on additional strategic responsibilities as needed to support regional goals.

• Proven track record of leading high-performing teams and driving business growth in the employee benefits space.
• Bachelor’s degree in business, finance or related field, or equivalent experience.
• Ten plus years’ experience in the insurance employee benefits industry.
• Seven or more years leading or managing teams of people.
• Demonstrated ability to translate strategic goals into operational execution.
• Strong technical knowledge including experience in Account Executive level brokerage services and client management.
• Strong knowledge of different financial arrangements and products available to clients.
• Strong business aptitude with operational management experience.
• Ability to prepare and present client presentations with clarity and understanding.
• Ability to demonstrate reliability by completing tasks and job functions on time while meeting or exceeding expectations; carries a trusted reputation for dependability, honesty, consistency and commitment.
• Strong verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, along with the ability to communicate with tact and diplomacy.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Ability to attend company, department, and team meetings as required, including industry training sessions.
• Ability to work on a computer for a prolonged amount of time.
• Ability to travel by automobile and aircraft.
• Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information.
• Ability to work outside of normal business hours as needed.
• Legally able to work in the United States.