Chief of Staff to COO

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

As the Chief of Staff
, you’ll report into the COO and work closely with the senior leadership team to drive high-impact strategic initiatives and operational rigor across the company. We’re looking for an ambitious, sharp, and organized executor to scale the COO’s time and help scale operations across our markets and the Abby Care business. This is a hybrid role in San Francisco (4 days in office).

You’ll have significant exposure to executive decision-making, helping shape company-wide goals, executing on strategic roadmaps, project managing some of the most critical projects and processes for the company. You’ll improve the company’s operating systems to maximize efficiency in company-wide meetings, lead impact special projects, and collaborate directly with our executive team and department leaders to ensure alignment and progress on priorities.

Strategic Execution & Special Projects

• Partner with the COO and executive team to shape long-term business and operations strategy, leading high-impact initiatives such as new business lines, executive hiring, fundraising, and board/investor materials.

• Drive cross-functional alignment by conducting critical analyses, preparing KPI reports, and translating strategy into actionable execution across departments.

Planning & Company-Wide Alignment

• Support strategic planning cycles and help define short and long-term company priorities.

• Translate strategy and department-level roadmaps and initiatives.

• Drive accountability and progress across teams through structured follow-ups and reporting.

Goal Setting & OKR Management

• Lead and support the OKR process with CEO and COO by defining company-wide goals, track progress, and ensure execution.

• Partner with pillar leads to align team-level metrics with broader company objectives.

Operating System & Process Improvement

• Continuously iterate on Abby Care’s operating systems, processes, team workflows, and internal cadences such as preparing for weekly business reviews, executive meetings, All-Hands and more.

• Create metrics to help track the business and identify inefficiencies in our operations that help the business scale faster.

• Identify inefficiencies and implement systems that increase clarity, speed, and transparency for administrative and strategy workflows.

COO Enablement

• Scale the COO’s time by managing project load, drafting materials, and ensuring momentum across initiatives. Partner with Executive Assistant to make sure the COO’s headspace and time are dedicated to the most important and highest potential initiatives for the company.

• Serve as a sounding board by offering input on priorities, tradeoffs, and framing of decisions.

• 2-3+ years experience of operations, strategy or business management.

• Experience in management consulting, investment banking, or high-growth technology startups.

• Experience in organizing and directing multiple teams and departments.

• Experience in planning and leading strategic initiatives.

• Excellent written and verbal communication skills.

• Proven versatility with a strong commitment to driving efficiency and productivity.