Supervising Case Manager

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice.

GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

The Supervising Case Manager (SCM) oversees a team of 2–8 Case Managers, manages shift operations across all San Francisco neighborhoods, oversees hotline functions, validates relocations and reunifications, and safeguards all client‑related supplies, vouchers, tickets, and funds. The SCM ensures high‑quality mobile and on‑site services that support clients experiencing homelessness toward stabilization and long‑term well‑being.

Bridges Home Supervising Case Manager spearheads mobile and on‑premises client outreach, intake, assessment, and low‑threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap‑around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long‑term well‑being and housing stabilization.

In this role, you will create, develop, and steward a caseload of approximately 50‑60 clients at various stages of their journey toward housing stabilization and help approximately 8‑10 people per month progress from homelessness toward housing stability.

Bridges Home Supervising Case Managers are assigned a regular shift (AM, PM, Graveyard), must be available to work outside of their regular shift when assigned, and must be available to work special events or serve as emergency workers when required by community need. Shifts can be reassigned or rotated as the business needs of the operations change.

• Must be able to inspire and hold team members accountable to contract KPIs.
• Must be able to exemplify and model professionalism, de‑escalation, emotional intelligence, and self‑regulation.
• Must model consistent attendance and on‑time arrival (for all assigned shifts) are crucial.
• Must successfully complete the California Peer‑to‑Peer Support Specialist certification within 60 days of hire.

• Support the Program Manager and Director by enforcing Journey Home’s mission, policies, protocols, and contract requirements. Oversee all aspects of an operational shift, ensuring strong staff supervision and effective resource and schedule management for 24/7 operations.
• Provide direct supervision, coaching, and performance management for 2–8 Case Managers to ensure high‑quality, consistent services across all San Francisco neighborhoods. Lead case conferencing; review and approve case files, data entries, and required reports.
• Verify all relocations and reunifications for appropriateness, documentation, safety, and legitimacy. Model excellence in direct case management.
• Manage and safeguard all client supplies, vouchers, tickets, gift cards, and other valuables. Conduct daily inventories and weekly audits; report discrepancies immediately. Serve as primary asset control coordinator for an entire shift. Ensure team members are following strict asset control practices.
• Lead shift briefings, debriefs, and weekly team meetings. Identify and document training needs and support staff development.
• Oversee hotline response, triage, dispatch, and documentation. Train staff on SOP adherence and ensure team achievement of Key Performance Indicators (KPIs).
• Ensure compliance with all fleet safety and operational protocols; serve as lead driver when needed.
• Build and maintain collaborative relationships with CBOs, SFPD,…