Building Manager - San Francisco

Building Experience Manager - San Francisco

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Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting.

As teammates we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

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As the Building Experience and Amenity Manager
, you will take full ownership of integrating the partnership between Landlord, Property Management, and Vendors to redefine the building experience. You will manage the day-to-day sales and operations for shared tenant spaces, including meeting rooms, wellness centers, event spaces, and food and beverage outlets.

Your ability to manage amenity partners, property stakeholders, and employees is essential. You will lead a group of tenant experience professionals and third‑party hospitality vendors in a large downtown office tower with a newly completed capital investment in building-wide amenities. Your success will hinge on your ability to design, implement, and document operational models that ensure replicable success as we grow.

This role is ideal for a current Manager or Director of Operations in a multidimensional hospitality environment (like a hotel) who is looking to transition away from working weekends, and who loves creating dynamic customer programs and experiences.

• Embody and display Industrious and Landlord values in all interactions, building strong, personalized bonds with occupiers to ensure productive days.
• Lead and inspire your team and third‑party vendors, ensuring clear expectations and seamless delivery of service standards across all departments.
• Confidently, empathetically, and professionally communicate and resolve issues with all building stakeholders, taking ultimate ownership of the outcome.
• Own the rollup and full reporting of the amenity and building‑wide experience P&L, including timely submission of landlord bill backs.
• Oversee and ensure appropriate functioning of all digital and physical communications methods (mobile app, digital signage, etc.).

• Directly manage the sale, marketing, and management of Access Memberships within the amenity space.
• Work closely with the area sales lead to manage the sales funnel, give tours, and meet membership sales goals
  , including revenue reporting.
• Manage the membership portal, tenant communications, and ensure seamless member onboarding and recurring billing.

• Ensure daily alignment between all third‑party vendors (F&B, events, fitness) on reservations, catering orders, and special requests to foster a unified, hospitality-focused culture
  .
• Assist the Landlord in overseeing the fitness center and food and beverage outlets by driving membership/a la carte sales, approving programming/events, and maintaining cleanliness/facilities reporting.

• Directly manage the Community Manager who will design and execute a dynamic calendar of events focused on strategic values, community, and engagement.
• Oversee the implementation and budgeting for all community events, and assist in event…