Youth Access Point; YAP Program Manager

Youth Access Point (YAP) Program Manager

3rd Street Youth Center & Clinic is a community-based agency providing youth in the Bayview Hunters Point with medical and behavioral health services that encourage them to make decisions that support their health, safety, and development. 3rd Street Youth Center & Clinic also manages a number of successful Transitional Age Youth (TAY) housing stabilization programs and one of the city’s few Youth Access Points.

The Youth Access Point Program Manager will oversee the operations of 3rd Street Youth Center & Clinic's YAP & SFSU RRH Programs.

3rd Street Youth Center & Clinic operates one of San Francisco’s Youth Access Points at our drop-in sites in Bayview and Hunter’s Point. The Youth Access Point serves as the frontline to San Francisco’s Homeless Response System, where Transitional Aged Youth (ages 18–24) can access Coordinated Entry services. These services include Problem Solving, housing assessments, referrals to emergency and long-term housing programs, and connections to supportive services designed to help youth achieve housing stability.

The Housing Program Manager is responsible for the delivery of effective, impactful housing services for young adults. Duties include direct supervision and oversight of Youth Access Point (YAP) and SFSU staff and operations; service planning and implementation; program and resource development and management; and personnel management including hiring, evaluation, coaching, and training.

The Youth Access Point Program Manager collects outcomes data and provides management reports as required; and leads significant program projects or efforts as assigned. In partnership with the Assistant Director of Housing, the Housing Program Manager represents the agency and program with funders, governmental agencies, and community providers. The Youth Access Point Program Manager collaborates closely with other service providers within and outside the agency, and may deliver direct care services, including case management/care coordination, crisis intervention, and mental health rehabilitation services.

Duties & Responsibilities:

The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Housing Program Manager. Duties, responsibilities, and activities may change, or new ones may be assigned as needed.

Duties & Responsibilities:

Professional Development & Self-Leadership

• Embodies trauma-informed leadership principles: manages relationships, workload, and organizational change while maintaining personal health; demonstrates self-awareness and emotional regulation; remains reflective in complex situations; motivates through relational approaches
• Participates in supervision meetings, quality improvement activities, agency committees, peer reviews, and trainings
• Demonstrates cultural responsiveness by working with the "whole person" in a welcoming, inclusive, respectful manner that embodies cultural humility
• Seeks continuous skill improvement and uses performance evaluations and feedback for growth

Professional Ethics & Compliance

• Maintains healthy interpersonal boundaries and adheres to all agency and industry ethical standards including abuse reporting and participant confidentiality
• Ensures compliance with all agency and program policies including Boundary Code of Ethics, Core Competencies, Code of Conduct, False Claims, HIPAA, HUD, Fair Housing, Employee Handbook, and county, state, and federal regulations

Leadership & Team Development

• Provides programmatic supervision and leadership consistent with core values: participant/family-centered, individualized, culturally responsive, strength-based, complexity capable, trauma-informed, and needs-driven practice
• Assumes responsibility for daily operations and strategic direction of the program
• Recruits, hires, coaches, supervises, trains, and evaluates program staff; develops staff competence in required interventions and skills
• Fosters effective teamwork, motivates others, celebrates successes, manages change, and engages in collaborative decision‑making
• Coordinates, identifies, and delivers initial and ongoing…