Assistant General Manager

Overview

At Exos, we believe in unlocking everyone’s potential for peak performance, and we’re passionate about making it happen. As a leader in human performance, we deliver world-class training, coaching, and education to athletes and high-performing individuals across the spectrum. We’re seeking an experienced Assistant General Manager to lead our team of high-caliber coaches, fostering a culture of excellence and growth. In this management role, you’ll oversee client programs, guide and support staff, and drive program innovation using Exos’ cutting-edge methodology.

If you’re passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.

We re seeking an Assistant General Manager to join our team! As our new Assistant General Manager, you will:

Member Experience & Retention

• Prioritize the retention of existing members through thoughtful programming, service excellence, and proactive engagement
• Ensure exceptional member experiences by maintaining high standards of service delivery, hospitality, cleanliness, and program quality
• Enjoy interacting with members regularly in this highly member-facing role
• Oversee the Manager on Duty program and scheduling to ensure consistent visibility, responsiveness, and service coverage
• Proactively identify member-impacting problems or inefficiencies and develop solutions in partnership with the client and Leadership Team

Program & Event Management

• Develop, coordinate, manage, and maintain the day-to-day operations of all programs and events
• Monitor program performance, member participation, and feedback to guide continuous improvement
• Ensure programs, events, and services align with organizational retention goals and member-experience standards

Cross-Functional Collaboration

• Work collaboratively with internal Marketing, Finance, Customer Service, Business Systems/CRM, Retention, and Management teams to enhance programs, develop strategy, and support execution
• Assist in the management and implementation of internal and external membership software systems and vendors
• Supervises and provides strategic oversight and direction to the Group Exercise Manager and Member Experience Manager
• Oversee reception desk operations, with day-to-day management led by the Member Experience Manager.
• Coach and develop team members through regular feedback, performance reviews, and goal-setting
• Build a culture of accountability, engagement, and continuous improvement

Operations, Budgeting & Reporting

• Develop and manage program budgets, staffing allocations, and execution of services within defined strategic initiatives
• Develop performance and operational metrics and deliver reporting reviews with internal and client teams
• Ensure compliance with safety standards, facility protocols, and company policies
• Play a leadership role in the generation of new membership sales and strategic partnerships
• Support initiatives that strengthen the club’s visibility, community presence, and new-member onboarding experience

Client Relations & Communication

• Maintain a strong relationship with the client and their operations team
• Participate in meetings with the client, review metrics and financial reporting, and collaborate on strategic initiatives and decision-making
• Communicate daily/weekly with the client team and maintain the facility calendar
• Support the General Manager as a key partner in operational excellence and strategic execution
• Desire to be successful and contribute as part of a collaborative, high-performing team
• Other duties as assigned

• Bachelor’s degree in Business, Health and Wellness, or related field
• 5+ years of experience in health and wellness, club management, or program management
• Experience directly supervising management-level staff
• A minimum of 5+ years of direct responsibility for a fitness-related budget of $3M+
• The ability to proactively anticipate needs and resolve issues in real time
• Experience operating independently while remaining aligned with team and organizational objectives
• Experience with accountability-driven sales management
• Experience supervising management-level staff
• Strong business and…