Operations Manager

Description:

Role Overview

The Operations Manager is accountable for the consistent, high-quality execution of operations across all Oakland Venue Management (OVM) venues and productions, with additional sites added as the portfolio grows. This role owns operational readiness, systems execution, vendor performance, staff leadership, and event logistics across all managed locations.

Reporting to the General Manager, the Operations Manager is responsible for translating systems and standards into daily practice. This role ensures venues are prepared, teams are properly staffed and informed, vendors are coordinated and held to scope, and operational details are executed accurately and on time. The Operations Manager proactively identifies risks, closes gaps, and resolves issues before they impact events, clients, or partners.

This is a hands-on leadership role for an operator who takes full ownership, follows through, and thrives in fast-moving, multi-site environments.

• Strategic doer who balances planning with hands-on execution and follows work through to completion
• Systems-oriented operator who builds scalable workflows, maintains clean documentation, and protects data integrity.
• Calm, grounded leader who performs reliably in fast-paced, high-pressure environments
• Proactive problem-solver who anticipates issues and resolves them before they escal
• Direct, transparent communicator with a strong sense of ownership and accountability
• Highly organized, detail-oriented, and dependable across multiple venues and concurrent priorities
• Demonstrated experience in venue logistics, facility operations, vendor management, and live event workflows
• Collaborative professional who works effectively within established leadership structures and executes direction without friction
• Low-ego, high-responsibility mindset with consistent follow-through and pride in execution quality
• Able to deliver meaningful operational impact and measurable relief within the first 60 days

Minimum Qualifications

• 5+ years of experience in operations, venue management, event operations, or multi-site operational environments
• Demonstrated experience designing, implementing, and maintaining workflow systems and operational processes
• Strong proficiency in Google Workspace and related cloud-based operational tools, with demonstrated ability to manage shared documents, trackers, schedules, and operational data accurately
• Proven ability to manage multiple venues, sites, or complex operational portfolios simultaneously
• Excellent written and verbal communication skills, with the ability to document and convey operational direction clearly
• Track record of staff accountability, coaching, and performance improvement through clear expectations and follow-through
• Experience collaborating with city agencies or public-sector partners (preferred)
• Strong financial acumen, including budgeting, quoting, forecasting, and cost evaluation
• Ability to work onsite with a flexible schedule, including evenings and weekends as required by event operations
• Demonstrated success operating independently in fast-paced environments requiring sound judgment and prioritization

Physical and Mental Requirements

• Ability to work onsite across multiple venues
• Ability to stand, walk, and move throughout venues for extended periods
• Ability to lift 30–40 lbs for event or operational needs
• Capacity to conduct routine walkthroughs, inspections, and maintenance checks
• Ability to work in various indoor/outdoor environments and weather conditions
• Strong emotional intelligence, calm decision-making, and resilience under pressure
• Ability to manage competing priorities and make timely, sound decisions
• Clear verbal communication in dynamic or high-stress environments
• High attention to detail while overseeing complex workflows
• Flexibility for evenings, weekends, and peak operational periods

Responsibilities

Venue & Facility Operations Leadership

• Lead day-to-day operations across all OVM-managed venues, ensuring consistent execution and site readiness
• Ensure safety, cleanliness, and full regulatory compliance at all locations
• Maintain, enforce, and continuously improve SOPs, safety protocols, and…