Senior Payroll Manager

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This range is provided by Abby Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Based in San Francisco; hybrid; in-office 4 days per week

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

We are looking for a hands‑on Senior Payroll Manager to build and lead our payroll function during a critical phase of hypergrowth. This is a full‑time hybrid position based in San Francisco, CA.

At Abby Care, payroll isn’t just a back‑office function - it is core to our business. We employ family caregivers, meaning our payroll operations directly impact the livelihoods of the families we serve.

Reporting to the Director of People Operations and Programs, you will lead the Payroll team and manage the operational complexity of a diverse, global workforce. This includes salaried HQ and clinical employees, a rapidly growing population of hourly caregivers, and a large network of US and international contractors. We need a leader who can execute the current process with zero defects, manage a team, and simultaneously build the automated, scalable infrastructure we need for the future.

• Team leadership:
  Lead, mentor, and grow a high‑performing payroll team. You will foster a culture of accuracy and service, ensuring your team has the resources and guidance to support our rapidly expanding headcount and offer excellent customer service to our workers.
• Total workforce payroll:
  Manage end‑to‑end processing for all worker types. This includes US W‑2 employees (exempt/non‑exempt), US‑based 1099 contractors, and our international workforce. You will own the specific workflows required to ensure contractors are paid timely and accurately alongside our employees.
• Benefits and equity administration:
  Oversee the payroll side of benefits (401k, FSA/HSA, etc.), ensuring tax with holdings are precise, reporting is seamless, and carrier feeds are accurate.
• Scale systems and processes:
  We are growing out of our early‑stage workflows. You will implement and optimize our payroll systems to support a workforce that is scaling quickly. You will lead the charge on automating manual data entry and integrating payroll with our HRIS and Time & Attendance tools.
• Own multi‑state and global payroll compliance:
  Manage the complexity of establishing payroll tax accounts and registrations across new US states. Globally, you will ensure we remain compliant with local regulations regarding international contractor payments and EOR arrangements.
• Partner with finance and accounting:
  Work closely with the Finance team to ensure payroll GLs, journal entries, and accruals are precise. You will lead the payroll side of month‑end close and ensure we are audit‑ready at all times.
• Service and support:
  Serve as the primary escalation point for complex payroll inquiries. You will help our team and our caregivers understand their pay and deductions, delivering answers with empathy and speed.
• Partner closely with Market Leaders (GMs):
  Work closely with our GMs in each caregiver market to ensure tight, accurate, and timely payroll operations, proactively surface and resolve issues, and deliver a seamless caregiver employee experience.

• Experience:
  
  10+ years of payroll experience (3+ years as Payroll Manager), with…