Service Manager

About Prime

Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Brick & Iron has 196 units and is located in San Francisco, CA

Monday through Friday 9:00 am to 6:00 pm

$38.14 per hour + eligible for up to 20% annual discretionary bonus

The Service Manager leads the essential maintenance function at our communities, ensuring curb appeal, cleanliness, make readies, service requests, and ongoing maintenance. This role is critical in providing residents with essential services and maintaining their enjoyment of the community. You are integral to the smooth day-to-day operations and serve as a community ambassador, exemplifying our company values. The Service Manager must strategically and effectively lead a diverse team, aligning with the community management team and organizational values.

• Technically proficient with various building mechanical components and a hands‑on, advisory disposition.
• Leadership-focused with high standards of excellence and a passion for mentoring and coaching team members.
• Detail‑oriented problem solver with a strong sense of ownership and pride in your work.
• Customer service‑oriented professional who remains calm and professional when addressing resident concerns.
• Skilled in risk assessment and decision‑making within the maintenance function, helping to minimize incidents and ensure safety.
• Self‑driven and proactive, able to work independently and collaboratively.

• Lead and oversee the service team, ensuring high performance and efficiency.
• Conduct daily meetings and provide coaching and mentoring to the team.
• Organize and lead training sessions in partnership with the Maintenance Training Manager.
• Collaborate with the Community Director on personnel performance, operations, and budget.
• Foster a customer‑focused culture of respect, responsiveness, and efficiency.
• Manage and complete service requests and prepare vacant apartments.
• Diagnose and repair building components such as appliances, electrical systems, plumbing, and HVAC (with proper certification).
• Regularly inspect apartment homes to maintain standards.
• Ensure the quality of work performed by contractors and service providers.
• Conduct routine property inspections to identify and address safety concerns.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Oversee the appearance and cleanliness of grounds, common areas, and amenities.
• Maintain proper work area conditions and adhere to safety protocols.
• Lead safety meetings, ensure SDS accessibility, and stay current with OSHA regulations.
• Manage inventory, perform preventative maintenance, handle purchase orders, and work with vendors for timely delivery.

• 5+ years of related experience in residential property maintenance.
• 2+ years of leadership experience overseeing maintenance team.
• Valid driver’s license for operating community vehicles and/or golf carts.
• Multi‑Family housing experience is preferred.
• Competency in Real Page/One Site or other property management software is preferred.
• HVAC Certification is preferred.

• Generous Benefits:
  Comprehensive medical, dental, vision, and RX plans.
• PTO:
  Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• Retirement: 401k match up to 4%.
• Tools Provided:
  Service team members are provided with tool kits.
• Career Growth:
  Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education:
  
  Tuition reimbursement for continuous learning.
• Employee Housing Discount:
  Housing discount offered at Prime Residential properties.

If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you! Apply now to join Prime…