Traffic Signal Product Support NorCal
Job in
San Francisco, San Francisco County, California, 94118, USA
Listed on 2026-02-20
Listing for:
Iteris
Full Time
position Listed on 2026-02-20
Job specializations:
-
Maintenance/Cleaning
Field/Service Technician, Installation Technician, Maintenance Technician / Mechanic
Job Description & How to Apply Below
Iteris is seeking a dedicated and customer-focused Traffic Signal Product Support to deliver exceptional field service for Iteris solutions, including advanced detection and ITS (Intelligent Transportation Systems) equipment. This position offers an exciting opportunity to work hands-on with cutting-edge technology, providing vital training, troubleshooting, and programming support. The ideal candidate is a proactive problem-solver committed to excellence in customer service and technical expertise.
What you will be doing:
Deliver top-tier support and post-sale services to exceed client expectations
Provide comprehensive on-site, and phone-based troubleshooting, system turn-on, and support of Iteris detection and signal-related ITS devices
Execute installation, maintenance, and repair services for Iteris equipment under maintenance/service contracts, emphasizing responsiveness and accountability
Uphold high safety standards while working in and around roadways, including proficiency in the use of bucket trucks
Foster strong client relationships by delivering professional, timely, and effective technical solutions
Regularly travel (up to 50% overnight) to ensure optimal on-site project support
What you need to be successful in this role:
IMSA Level I Certification (or the ability to obtain) required
IMSA Work Zone Safety certification highly preferred
Minimum of 3 years of field-based technical support experience with traffic signal - ITS equipment (e.g., cabinets, controllers, detection systems)
Proven track record working with ITS equipment, whether for a manufacturer or in a municipal/contractor role
Demonstrated ability to provide exceptional service, professionalism, and effective communication in high-stakes environments
Self-motivated, team-oriented professional with strong organizational skills and a commitment to continuous improvement
Proficiency with Microsoft Office Suite (Outlook, Word, Excel) is essential
Must hold an acceptable driving record and be able to travel extensively
Iteris anticipates paying a base salary between $95,000 and $105,000 for this role, in addition to $1,200 in quarterly commissions. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.
#LI-REMOTE
#productsupportspecialist
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