Resident Manager - St. Claire

Job Summary

The Resident Manager is responsible for ensuring safe and secure living conditions for all residents. The position requires a reliable and sensitive individual who is dedicated to serving the needs of low-income tenants. The Resident Manager must display a calm demeanor and presence during emergency situations, exercise sensible and impartial judgment, and be willing to perform a variety of tasks.

Status: Part-time, On-call, Nonexempt

Location: San Francisco

Hours: Perform nightly duties (approximately half an hour per day);
On-call Monday through Friday 5 p.m.–8 a.m. and on Saturday, Sunday, and CCDC Holidays from 12:00 a.m. to 11:59 p.m. (24-hours)

Salary: $18.67 per hour

Resident Manager unit: 1 Bedroom unit

• Perform nightly security checks on building floors and lock up common areas as needed or in an emergency matter.
• Respond to and handle all building emergencies during on-call shift: flood, fire, electricity outage, serious injury, medical emergency.
• Report all maintenance related issues.
• Log and document serious events on incident reports.
• Log activities daily and record occurrences including date, time, and what happened that day or if there were no incidents.
• Report any graffiti on both interior and exterior sides of the building to Property Manager.
• Separate recyclables, compostable, and landfill trash when needed.

Job Responsibilities:

• Perform nightly security checks on building floors and lock up common areas as needed or in an emergency matter.
• Separate recyclables, compostable, and landfill trash when needed.
• Respond to and handle all building emergencies during on-call shift: flood, fire, electricity outage, serious injury, medical emergency.
• Report all maintenance related issues.
• Log and document serious events on incident reports and reports to Property Manager.
• Respond to tenant complaints in a reasonable time manner.
• Report any graffiti on both interior and exterior sides of the building to Property Manager.
• Log activities daily and occurrence including date, time, and what happened that day or no incidents.
• Respond to all telephone calls, otherwise, return calls in a timely manner.
• Respond to calls or emergencies at the building in a timely manner and notify the Property Manager as appropriate.
• Along with Property Manager, attend resident meetings a minimum of once per year.
• Required to reside in resident manager unit and stay every night while on duty.

Nightly

Job Responsibilities:

• Perform nightly security checks on each building floor and lock up common areas as needed or in an emergency matter.
• Clean building entrance, hallway, and community area when needed.
• Sort recycling items into correct bins.
• Pull trash bin to front area for trash pickup (4 times a week, based on schedule).
• Approximate time to perform nightly duties per day: _______

Other

• Embody organization values (respect & compassion, empowerment, teamwork).
• Contribute to a safe and pleasant work environment.
• Follow policies, procedures, and safe work practices.
• Other duties as assigned.

• Commitment to respond to all cell phone/pager calls within ten minutes.
• Commitment to be at property site within thirty minutes of being notified of any building emergency.
• Willingness to do varied tasks.
• Ability to work with people of diverse social, economic, and ethnic backgrounds.
• Good written and verbal communication skills.
• Act in a pleasant, professional, and calm manner.
• Ability to work under stressful circumstances.

• Bilingual in English and Chinese.
• Excellent interpersonal skills and ability to work with diverse ethnic groups.
• Sensitivity to issues facing low-income tenants.
• Good judgment and problem-solving skills.

• Prior experience as resident manager.
• Familiarity with affordable housing projects.