Sr Systems Analyst - Customer Success

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Samsara’s Customer Success Operations team builds the systems and processes that power the customer journey—from onboarding to renewal. As a Systems Analyst & Administrator – Customer Success, you’ll play a critical role in delivering scalable, reliable technology that helps our global Customer Success organization provide an exceptional customer experience.

This role is both hands‑on and strategic. You’ll own Gainsight administration and collaborate across our broader post‑sales tech stack—including Certinia (Financial Force), Salesforce, Gong, and Matik—to design and maintain the systems that drive efficiency, insight, and growth. Beyond execution, you’ll apply critical thinking to ensure every build aligns to broader Customer Success objectives, balancing immediate delivery needs with long‑term architecture and process scalability.

You’ll thrive here if you love combining system expertise, structured delivery, and collaborative problem‑solving to make the customer experience better every day.

This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

• You want to impact the industries that run our world. Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive when solving complex problems. You’re comfortable diving deep into data, systems, and processes to identify scalable, elegant solutions that improve how teams work.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross‑functional teams in Samsara, you keep stakeholders aligned through crisp updates, identify risks early, and translate technical concepts into plain language.
• You are energized by collaboration. You work closely with partners across Customer Success, Operations, Systems, and Data to prioritize, estimate, and deliver work that matters.
• You believe in building a solid foundation and continuous improvement. You see process and technical discipline as enablers of quality and trust.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

• Own and evolve the Customer Success technology ecosystem — with primary focus on Gainsight, and strong collaboration across Certinia, Salesforce, Gong, Matik, and automation platforms such as Zapier or Workato. Be hands‑on with all aspects of these systems, including:
• Designing business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customers. This includes: CTAs, Success Plans, Scorecards, Playbooks, Programs, and automated rules.
• Maintaining responsibility for integration builds and maintenance. Managing deployments of new technology or processes to production.
• Translate business needs into scalable technical solutions…