Customer Service Representative
Listed on 2026-01-25
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Insurance
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Customer Service/HelpDesk
Stand is the modern climate insurance company — built for the world we’re living in now, not the one we grew up in. We work directly with homeowners and brokers to protect homes against climate-intensified risks, starting with wildfire and expanding quickly.
How to apply: Interested applicants can email Leah () sharing their resume and a short blurb about their interest in the position.
The Role:We’re hiring a Customer Service Representative (CSR) to join our growing Operations team. This is a foundational, entry-level role for someone excited to help shape how we communicate with and support our policyholders — homeowners navigating insurance in a changing climate.
You’ll work closely with the Head of Commercial & Operations and our Underwriting teams to support homeowners and brokers through every step of the insurance experience — from answering questions to processing policy changes and tracking claims. You’ll also help us implement communication workflows and documentation systems that become the backbone of our support function.
What We're Looking For:Strong written communication and interpersonal skills
Detail-oriented and organized with a love for clear systems
Curious, eager to learn, and excited to take ownership
A proactive, empathetic approach to customer support
Strong bias towards automation and process improvement
Team-first mindset and high personal accountability
Why This Role:Learn the foundations of business operations
Shape how we communicate with and support our customers
Work directly with senior leaders on meaningful projects
Join a climate-forward company redefining resilience
Details:Full-time, based in San Francisco
Reports to the Head of Commercial & Operations
Strong-fit role for someone who wants to grow into customer success or bizops
We strive to provide you with the most tailored and highest quality insurance products and customer service so you can live life knowing you have the right insurance for your assets.
548 Market St. PMB 70879, San Francisco, California 94104
Claims: or
Stand Protect, Inc. (d/b/a Stand Insurance Solutions) is a licensed insurance producer in California (License #6014213) and partners with an A-rated or better carrier and reinsurers.
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