Account Coordinator - Commercial Risk

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Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. Newfront is building the modern insurance experience. We’ve reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We’re changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.

Our unique approach recognises both the vast potential of technology and the fundamental role of insurance experts. We are a technology‑driven company with DE&I in our DNA and strong values; we believe people matter most. Our mission is to define the future of the insurance industry, while instilling a high‑performance culture in combination with living our Work, Love, Play ethos each day.

We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

This position is responsible for coordinating the internal service process for assigned middle‑market, general business commercial property and casualty clients in a new, industry‑changing brokerage.

Come join Newfront’s Commercial Risk Team! We are a smart, dynamic, and fun‑loving group privileged to be working with some of the most innovative companies across the world…There’s something new every day! We promote from within whenever possible and are committed to the professional development of our team members. Oh yeah, we like to have fun too.

This position is an hourly, non‑exempt, and full‑time role and will be reporting to the Sr. Account Executive - Team Lead. This is a US‑based hybrid role (required to work until 4pm PST M–F) with the option to work from any of Newfront’s office locations or hubs in Austin, TX or Southern California. Will be considered hybrid if living within 25 miles of a Newfront office location.

• Prepare and send renewal solicitations; coordinate client update calls with insurance carriers.
• Assist with marketing contractor renewals and project specific business.
• Prepare client presentation and proposal materials.
• Prepare insurance summaries and confirmations of insurance.
• Input data and information into systems and maintain the accuracy and completeness of policy management systems.
• Manage policy and endorsement issuance process including reviewing quotes, binders, and policies for accuracy and filing appropriately.
• Prepare invoices and manage tasks related to client billing.
• Perform other duties and assist with special projects as assigned.

• Minimum of 2 years in a comparable and/or relevant work environment is required.
• Minimum of 1 year of Insurance brokerage experience is required.
• Solid communication skills: writing and presentation preparation.
• Excellent telephone etiquette and customer service.
• Ability to be resourceful, take initiative, and work independently to solve problems.
• Works well with others in a fast paced environment; responsive to co‑workers and colleagues.
• Adaptability and flexibility to respond to client and team needs.
• Strong time management skills.
• Ability to learn and adopt and train use of technology systems and software applications.
• Ability to review internal/external deliverables to ensure accuracy.

• Commercial insurance experience preferred.

• Property and Casualty Insurance license (required to have or be completed within 3 months of start date).

The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $60,200 and $86,000/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary…