Account Manager - Emerging Risk

Account Manager – Emerging Risk

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. Newfront is building the modern insurance experience. We’ve reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We’re changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We’re a technology‑driven company with DE&I in our DNA and strong values; we believe people matter most. Our mission is to define the future of the insurance industry while instilling a high‑performance culture combined with living our Work, Love, Play ethos. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

Responsible for managing the internal service process and relationships for assigned property and casualty client companies.

• Independently manage client relationships and accounts within our industry‑leading Emerging Risk Group handling venture‑backed accounts.
• Managing a book of up to $1MM in volume revenue made up of approximately ~85 clients.
• Act as first and primary client point of contact to provide day‑to‑day service by responding to client questions and requests.
• Develop, analyze, and implement competitive insurance programs, providing various alternatives for client consideration. Prepare market, quote rates for renewals and new business.
• Manage the onboarding process of new clients.
• Manage the marketing process for prospect companies.
• Prepare and review client communications and finalize for delivery.
• Communicate and collaborate with producers, clients and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts.
• Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements. Review, evaluate, rate and market Commercial Insurance applications and documents for accuracy.
• Compile and organize all client information necessary to process new, renewal, cancellation and endorsements.
• Perform thorough contract reviews for clients.
• Perform database file management and input information. Accurately manage and maintain documents in agency management systems.
• Provide training to Account Coordinators.
• May manage Account Coordinators.
• May manage and/or train the next level down (i.e. AE may manage and train AMs or ACs.; AM may manage and train ACs).
• Perform other duties and special projects as assigned.

• Excellent communication skills: written, public speaking and presentation preparation.
• Excellent telephone/zoom etiquette and customer service skills, professionalism and tact.
• Advanced knowledge of Microsoft Office and its more complex features.
• Ability to be resourceful, take initiative, solve problems and offer solutions.
• Works well with others in a fast paced environment and be responsive to co‑workers and colleagues. Ability to train, delegate, provide oversight and give feedback.
• Adaptability and flexibility to address issues and client needs.
• Excellent time management skills.
• Ability to learn and adopt and train use of technology systems and software applications.
• Excellent at multi‑tasking and flexibility to manage ever changing priorities and deadlines.
• Ability to review internal/external deliverables to ensure accuracy.
• Intermediate project planning and management.
• Ability to forge relationships and build trust.

• Minimum of 3 to 5 years of brokerage experience is required. Need a strong understanding of all lines of coverage, including management liability.

• Property and Casualty Insurance license is required (to have or obtain within 3 months of start date).

The pay range for this position in California, Washington, Colorado, and New York at the commencement of employment is expected to be between $66,600…