Support Engineer, Agentic Solutions, Relay Product and Tech

Overview

Relay Product Excellence's mission is to monitor Transaction Integrity for products supporting Identity Verification, Account Support, and Compliance across Carrier and Driver processes. As the Support Engineer on our Automation Team, you will work on automating verifications of carrier, driver, and fleet identity/compliance for Relay Market Carriers. This is a unique opportunity to drive innovation at the intersection of risk management, regulatory compliance, and automation—supplementing product teams where automation is yet to be launched or cannot be developed.

• Deliver Agentic AI and Automation solutions for a 200+ member team, conducting more than 2MM investigations a year
• Collaborate with product/program/operations teams to identify customer pain points and build innovative solutions
• Shape the future of identity verification by developing processes, tools, and leadership talent that reduce waste & abuse while ensuring compliance
• Drive automation and AI initiatives to scale verification capabilities, adapting to emerging business needs and launching automation solutions with measurable impact

You'll work in a fast-paced environment where every day brings new challenges—from evolving regulatory requirements to emerging fraud patterns. If you're a strategic leader who thrives on solving complex problems with data and technology, this role offers an opportunity to make your mark on Amazon s transportation future.

• Lead the end-to-end development of Agentic workflows, including design, development, testing, launch, and continuous improvement.
• Possess strong expertise in Generative AI and Agentic systems and concepts, with the ability to integrate these technologies into daily workflows. You will be expected to leverage this knowledge to enhance workflow designs and improve investigator productivity through AI-driven solutions.
• Develop deep expertise as a subject matter expert in specific focus areas, serving as the technical point of contact for your team.

Relay Product Excellence's (RPE) mission is to monitor Transaction Integrity for products supporting (a) Identity Verification, (b) Account Support, and (c) Compliance. We do this at a larger scale for Carrier and Driver processes by collaborating with product teams like Carrier Identity and Continuous Compliance (CICC), Relay Safety and Trust (RST), and Relay Mobile. We supplement these products to help create programs where automation is yet to be launched, or cannot be developed.

We are committed to enhancing the experience for carriers, drivers and product partners by adapting to emerging needs of the business, and launching programs that have a measurable impact in reducing waste & abuse, and ensuring compliance.

• Knowledge of web services, distributed systems, and web application development
• Experience working on identity verification/fraud detection processes

• Knowledge of web services, distributed systems, and web application development
• Experience working on identity verification/fraud detection processes

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Equal Opportunity

Employer:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.