Airport IT Field Support Technician

Description

This is a full-time position located at an airport. The key responsibilities of this role are to provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

• Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services
• Act as the customer SPOC and coordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk
• Maintain the highest level of customer service
• Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA
• Carry out local repairs of faulty equipment and services to the highest standards and coordinate the resolution with the appropriate resolver group

• Must have dealt directly with external customers delivering to SLAs
• Must be familiar with hardware install and repairs
• Flexibility to adapt to changing needs of customers and contracts supported
• Maintain a calm and professional demeanor at all times
• Familiarity with safety procedures and anti‑static precautions
• Professional appearance, attitude and ethical behavior required
• MUST be able to pass a stringent background investigation and fingerprint check (employment is dependent upon the ability to pass these background checks)

• Minimum 2 years of experience in onsite support activities and repairs of PCs, printers, and LAN/WAN equipment