Manager, End User Services

### Current Employees of Lending Club:
Please apply via your internal Workday Account Lending Club  Corporation (NYSE: LC) is the parent company of Lending Club Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways.

Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!## ## About the Role The Manager, End User Services will lead a high-performing team responsible for delivering reliable, customer-focused IT support across the organization. In this role, you’ll oversee both Helpdesk and Desktop Support functions, ensuring consistent, efficient service for all end-user technology needs.
You’ll combine hands-on technical knowledge with strong operational leadership to drive service excellence, continuous improvement, and alignment with business priorities.## ## What You'll Do
* Lead and develop Helpdesk and Desktop Support teams, fostering accountability and service excellence
* Oversee 24x7 end-user support operations across U.S. locations, including participation in on-call rotation
* Ensure service levels are met and maintain high customer satisfaction
* Manage IT service desk operations, including ticketing systems, escalations, reporting, and root cause analysis
* Partner with Technology and Business teams to support onboarding/offboarding, device lifecycle management, and user access
* Maintain procedures, standards, and controls aligned with technology policies and compliance requirements
* Ensure reliability of user access management and workstation security controls
* Identify and implement process improvements to reduce incidents and improve service delivery
* Develop and monitor KPIs to track performance, user satisfaction, and operational effectiveness
* Support enterprise technology initiatives such as hardware and software upgrades, office moves, and system rollouts
* Maintain vendor relationships supporting hardware, software, and warranty services
* Stay current on industry trends and technologies impacting end-user experience## ##
** About You
*** 5+ years of experience in IT, service desk, or desktop support environments
* Demonstrated experience leading service desk and desktop support operations
* Experience managing third-party or offshore support services
* Strong hands-on knowledge of Microsoft 365, Windows and macOS environments, and collaboration tools such as Teams and Zoom
* Experience with modern endpoint management tools (e.g., Intune, JAMF, SCCM)
* Familiarity with Citrix VDI and Windows Active Directory environments
* Solid understanding of networking fundamentals (DNS, DHCP, HTTP, SSL, TCP/IP)
* Experience with identity and access management, device imaging, software deployment, and remote support tools
* Strong communication, organizational, and interpersonal skills
* Ability to work flexible schedules, including nights and weekends, and participate in a 24/7 on-call rotation
* Ability to collaborate effectively in hybrid work environments
* Ability to travel 10–15% annually
* Bachelor’s degree in a related field; or equivalent work experience
** Nice to Have
*** 2+ years of people management or supervisory experience
* Experience supporting hybrid or distributed work forces at scale
* Industry certifications such as CompTIA, PMP, or similar
** Work Location
** San Francisco or Lehi    The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered.

Lending Club offers relocation, based on actual job level.

** Time Zone Requirements
** Local hours (PT, MT)    While the position will primarily work local…