Desktop Support Technician

Desktop Support Technician (Contract-to-Hire | Onsite in San Francisco, CA)

Optomi, in partnership with a leading energy company, is seeking a Desktop Support Technician to join their growing IT Infrastructure team in San Francisco. This is a unique opportunity to be a foundational member of an internal IT team being built from the ground up, supporting an executive-heavy office environment that includes the CEO and a majority of the company's senior leadership.

The right candidate will have a strong customer service mindset, solid desktop support fundamentals, and the ambition to grow into a long-term full-time role.

• Being a visible and valued member of a growing internal IT team in a high-profile executive environment.
• A clear path to full-time conversion after six months with opportunities to grow into network, systems, or security roles.
• A collaborative and supportive team culture with experienced engineers and admins available for escalations.

• Prior desktop support experience in corporate IT environments.
• Hands-on experience with Service Now for ticket management and tracking.
• Strong working knowledge of Microsoft Windows, M365, Outlook, and Active Directory, with familiarity of ITIL standards.
• Excellent customer service skills with the professionalism to support executive-level end users.
• The ability to troubleshoot independently, research solutions resourcefully, and escalate appropriately.

• Provide first-level desktop support for all end users, with a particular focus on executive-level support requiring a higher standard of service.
• Troubleshoot and resolve hardware, software, and application issues through Service Now ticketing, phone, and in-person support.
• Manage Active Directory user accounts and assign users to Group Policy Objects.
• Image and deploy desktops and laptops for end users across the organization.
• Escalate complex issues to Tier 3 engineers and admins as needed while maintaining clear communication with end users throughout the resolution process.
• Support the maintenance and documentation of IT processes, procedures, and systems in alignment with best practices.
• Assist the compliance and cybersecurity teams in aligning processes with regulatory requirements.
• Actively participate as a collaborative and visible presence within the office, contributing to team meetings and supporting the broader IT infrastructure team.