Director, Global Field Enablement

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Job Category:
Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Global Head of Enablement will work closely with the Slack leadership team, GTM COE, and cross-functional partners to design, deliver, and scale world-class enablement programs that accelerate sales productivity, product adoption, and revenue growth across all regions.

• Building and scaling global enablement programs - from product launches and certifications to new hire onboarding - ensuring every seller is equipped to confidently position, demo, and sell Slack's full portfolio.
• Driving cross-functional alignment between Product, Product Marketing, Sales Programs, Solutions Engineering, and Customer Success to translate product innovation into compelling, field‑ready content and experiences.
• Operating as the connective tissue between Slack's GTM strategy and field execution, ensuring global consistency while enabling regional customization and impact.

• Own the end‑to‑end global enablement strategy, calendar, and quarterly planning process, aligning programs to Slack's top GTM priorities each quarter.
• Design and deliver flagship enablement programs including Product School, Pipe Activation, Money Makers, SE Academy, and Thirsty Thursdays - balancing live, async, and on‑demand formats for global accessibility.
• Build and maintain Enablement Hubs and resource libraries (e.g., Slackademy Training Library, Enablement Hubs by region) as always‑on, self‑serve destinations for the field.
• Establish and track enablement KPIs - attendance, CSAT, completion rates, influenced pipeline, and ACV impact - to measure program effectiveness and continuously improve.

• Lead GTM readiness for major product launches (e.g., Slackbot, Slack AI, Salesforce Channels, Pricing & Packaging changes), ensuring the field is prepared with messaging, competitive positioning, demos, cheat sheets, and playbooks.
• Design and manage Slack Certification programs (ACT courses, demo certifications, compete certifications) with clear timelines, required audiences, and assessment rubrics to validate seller readiness.
• Coordinate multi‑cloud and cross‑functional enablement (e.g., AI infrastructure changes, Agentforce in Slack) in partnership with broader Salesforce enablement and product teams.

• Build and scale programs that activate Salesforce Core sellers on Slack - including Slacktivation sessions, Core Activation Decks, Train‑the‑Trainer guides, and Demystifying Slack series - to drive awareness, adoption, and co‑selling.
• Develop and maintain standardised content and tools (e.g., Core Activation Deck, LOB/industry play) that Slack specialists and leaders use in 1:1s, team meetings, and Core collaboration.
• Partner with Sales Programs and Strategy to design and deliver Big Deal workshops, POV development sessions, and account planning activities that directly impact pipeline generation and deal acceleration.

• Lead enablement strategy and execution for major sales events:
  Global Sales Offsite (GSO), Company Kickoff (CKO), Fast Start Readiness Week, Dream force readiness, and Leader Summits.
• Design hands‑on, experiential enablement activities - pitch competitions, scavenger hunts, demo…