Senior Solutions Consultant, Strategic Accounts Bay Area

Overview

The Senior Solutions Consultant (SC) for Strategic Accounts serves as the lead technical, solution, and competitive expert for Zendesk's largest and most complex accounts headquartered in the Bay Area. This role blends sales acumen and technical depth, with a proven history of success in selling to Enterprise executives. The SC is responsible for convincing C-level, VP, and Director-level executives of the technical merits and business value of the solution, often securing multi-year, high-revenue deals.

Working closely with Sales, Marketing, and Product Managers, the SC acts as the trusted technical liaison between Account Executives and prospective customers. A key responsibility is owning the executive-level technical relationship with Strategic prospects. The SC drives customer satisfaction by proactively managing and delivering technical information and aligning the visionary solution, whether through onsite, online, or virtual meetings.

Responsibilities

• Lead technical, solution, and competitive guidance for Zendesk's largest and most complex Strategic Accounts.

• Collaborate with Sales, Marketing, and Product Managers to serve as the trusted technical liaison between Account Executives and prospects.

• Own executive-level technical relationships with strategic prospects and drive alignment on a visionary solution.

• Deliver technical information and demonstrate business value to C-level, VP, and Director-level executives through onsite, online, or virtual engagements.

Hard Skills / Experience

• 8+ years of Enterprise/Strategic Accounts software selling experience

• Deep experience mapping business goals to complex software solutions and creating proactive, long-term technical account strategies

• Excellent interpersonal, communication, persuasion, presentation, and writing skills, with the ability to articulate complex technical concepts to a non-technical executive audience

• Expert-level skills in discovery, overcoming objections, and identifying and mitigating risk in large enterprise deals

• Extensive experience scoping, managing and executing customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines for highly complex, multi-stakeholder engagements

• Outstanding problem solving skills, including the ability to meet a business requirement with a highly scalable and secure technical solution

• Deep understanding of emerging AI technologies (e.g., MCP) and the ability to learn new product functionality quickly, while maintaining a focus on the ROI and strategic business impact of new rollouts for the world's largest companies

• Bachelor’s degree or equivalent experience

• Must reside in the Bay Area. Requires travel up to 40%, supporting Bay Area and US-based customer locations, with regular in-office presence when not traveling.

Soft Skills / Mindset

• Champion a Customer Obsession sales approach, prioritizing customer needs and ensuring alignment, even when navigating and resolving complex internal and external executive disagreements.

• Obvious passion and focus on developing executive-level interpersonal relationships

• Intellectual curiosity

• Growth mindset

Other desirable skills

• Significant experience in contact center environments or selling contact center solutions to Fortune 500 companies

• Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)

• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management

• Experience developing or selling advanced Artificial Intelligence solutions

• Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience

• MBA or relevant Master s degree

The US annualized OTE (On Target Earnings) range for this position is $-$ with a pay mix ofbase/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work…